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January 20, 2021

Hoping For A Happy Hour Surge In Spring

It’s easy to be nothing but negative amidst all the holiday season lockdowns and the dearth of travelers on the…

January 13, 2021

Using Tech To Regain Group Business

Groups and MICE (Meetings, Incentives, Conferences and Exhibitions) travel will come back. Eventually we will have a workable vaccine and…

January 4, 2021

Turning To Technology

We all want the pandemic to be over, but the night is darkest just before the dawn. I view these…

December 21, 2020

Maximizing Your PMS Usage And Revenues

Planning ahead into 2021 amidst ongoing second wave lockdowns, staged reopenings and the emergence of a vaccine is a doozy.…

December 7, 2020

Making Your Reputation Right

When we refer to reputation management we are discussing the capacity of user-generated content (UGC) stemming from a guest’s experience…

November 30, 2020

Do You Have A COVID Quarantine Protocol?

Imagine this scenario. A guest arrives after a short flight for a five-night stay. A few days later, not feeling…

November 23, 2020

Relying On Revenue Management

Perhaps the worst repercussion of the lockdowns and the cessation of travel has been that hotels have had to part…

November 16, 2020

Maximizing Revenues Starts With Prearrival Tech

We’re now in the long tail of the pandemic. Our properties have upgraded our safety protocols to prevent the spread…

November 4, 2020

Employing A Workcation Strategy

Working from home is becoming a permanent reality for many. This means more flexible hours, a rise in stir-craziness and…

November 2, 2020

Emphasizing Payment Efficiency

The hardships of the pandemic continue to play out for hotels in numerous ways, one of the most jarring being…

October 26, 2020

Give Guests ‘Value’ For Q4 Bookings

As the COVID-19 crisis is taking significantly longer than initially predicted to resolve itself, local leisure, staycations, workcations and drive-to…

October 19, 2020

Do Guests Care For Cleaning Or Anonymity?

The first step for all hotels to make them safe in the wake of COVID-19 was a scrupulous refocus on…

October 13, 2020

Sunsetting RevPAR In Favor Of GOPPAR

How do you use RevPAR to evaluate individual property performance? If anything, COVID-19 has brought to light the shakiness in…

October 6, 2020

Software Tools For Post-COVID Success

We’re well on our way into the ‘next normal’—a catch-all term differing from the more binary ‘new normal’ that inscribes…

October 2, 2020

Planning For a Reservations-Only Culture

During summer, your restaurant patrons are likely to not balk at all at the chance to comfortably eat outside on…

September 22, 2020

Adaptive Reuse For Rooms

Only in New York…as they used to say. As one of the worst hit cities during the pandemic and one…

September 9, 2020

Restoring Group Confidence

The stats from the summer of COVID show on a very broad level that leisure can be quite nimble to…

September 1, 2020

Tactics To Keep Staycations Coming

The summer of COVID was also the summer of local leisure, with staycations and drive-to market guests dominating most open…

August 28, 2020

Benefits Of Being Out Of Touch

Now that COVID has forced hotels to adopt touchless or cashless payment methods, it’s worth a bit of a history…

August 25, 2020

Long-Term Effects Of Lockdown Measures

If ever COVID is put behind us once and for all – whether due to herd immunity or mass vaccination…

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August 17, 2020

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