July 3, 2025

    Passalacqua as the World’s Best Hotel and Hospitality’s True Soul

    What does it take to be recognized as the best hotel in the world? With the latest estimates putting it…
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    May 14, 2025

    The Centennial at The Mayflower Hotel Means Every Hotelier is a Historian

    The hallmarks of hospitality are great service, comfortable lodgings, delectable cuisine, fancy spas, and a sense of place. But look…
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    May 1, 2025

    Personalization Versus Customization with Crockfords Las Vegas GM Aleksandra Kotle

    As we see time again, the story of a hotel is the story of the people working at the hotel.…
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    April 14, 2025

    Case Study: The Future of Experiential Events with the Fairmont Rio de Janeiro Copacabana

    During the BITAC Owners Fall 2024 conference, we presented 10 ideas that all hotels can learn from some of the…
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    March 17, 2025

    The Value of Soft Brands with Prime Group and Faro Blanco Resort

      The last two decades have seen an explosion in soft-branded hotels, with the past few years in particular seeing…

    “In a world where you can be anything, be kind.”
    —unknown

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