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The 6 Reasons Why People Don’t Buy from You (and How to Fix Them)
One sales mistake that has cost me thousands of dollars was thinking that when a prospect started raising objections, it…
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Leading the Charge: David Moth on Sustainability at Virgin Hotels
The hospitality industry is under constant pressure to transform its operations toward sustainability. David Moth, the Vice President of Operations…
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Transforming Spaces: The Journey of a New Design Firm
In the realm of interior design, few have the depth of experience and passion that Alicia Husband brings to the…
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Simplifying Your Hospitality Brand
I have some favorite brands I’ve purchased products from, and I’ve noticed a similarity among them: simplicity. Apple: “Think Different.”…
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Examples of How Marriott Supports Blended Travel Growth
Heading into 2025, the growth for many hotels may not come from the leisure segment which is showing signs of…
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Shaping the Future of Multifamily Housing: A Panel Discussion with Industry Leaders
At the recent BITAC Multi-Unit Housing event at The Ritz-Carlton in Amelia Island Florida, I moderated a dynamic panel with…
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Insights from Chris Medaris of Hilton Supply Management
I recently had the chance to chat with Chris Medaris, Manager of Customer Engagement at Hilton Supply Management, at the…
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How to Move Faster Than Everyone in Hospitality
I was scrolling through my camera roll when my July memories popped up. I spent the Fourth of July in…
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Hotel Chains Revamping Offerings to Mirror the Airline Model
As the global hospitality industry evolves, hotel chains are increasingly drawing inspiration from the airline industry. This shift reflects a…
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Hotel Loyalty Programs: Driven by Personalization and Technology?
In the competitive world of hospitality, hotel loyalty programs have evolved from mere perks into vital components of customer retention…
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Never Worry About Getting Another Hospitality Customer Again
I’ve been in business for two solid years, but many don’t know the excruciating beginning I had. I graduated college…
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How to Regain Time in Hospitality
What would you do if you had 20 extra hours in your week? I want you to really think about…
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The 7-Figure Proven Hospitality Sales System
After having a successful business and being in sales for two years (and still going), I can confidently say you…
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Key Insights from BITAC Independent’s Panel on Thriving in a Crowded Market
At the recent BITAC Independent event, Jenn Parks, vice president of the Curator Hotels and Resorts Collection, moderated a panel…
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How the Hospitality Industry is Meeting Travelers’ Desire for Nature
In a world increasingly dominated by screens and urban sprawl, there’s a profound yearning among travelers to reconnect with nature.…
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6 Effective Steps for Online Hospitality Growth
Social media has drastically altered the landscape of the hospitality industry. Whenever I travel, I find myself browsing various social…
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5 million Dollar Hospitality Words
Sales success isn’t just about your offer or “pitching ability.” Ultimately, people buy because they believe you have the solution…
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FSM 2024 Panel Discussion: Creating Memorable Dining Experiences
In an era where dining is as much about the experience as it is about the food, a recent panel…
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3 Qualities the Industry Seeks
It was two o’clock a.m. I sat on a tan colored bar seat, hunched over a marble countertop counting the…
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Transforming Guest Experience Through Design: Insights from BITAC Purchasing & Design Summer Event
The recent BITAC Purchasing & Design Summer event featured an engaging panel discussion exploring the intersection of hotel operations and…
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BITAC 2024 Purchasing & Design Summer Panel Discussion: The Impact of Technology on Hospitality Purchasing and Design
The evolving landscape of hospitality design was recently explored at a panel moderated by Gavin Fraser, Editor at Hotel Interactive.…
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Fostering Career Growth within the Hotel Industry
In the dynamic world of hospitality, the hotel industry stands out not only for its diverse career opportunities but also…
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Will There be More Vegan and Plant-Based Foods on Menus?
In response to shifting consumer preferences and increasing awareness of health and environmental impacts, the culinary landscape is evolving. Vegan…
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Hospitality Growth Through…Writing?
This is going to surprise most of you, but the millions of views and the endless stream of customers and…
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BITAC Owners Spring – Navigating Supply Chain Disruptions
The BITAC Owners event took place at the Caribe Hilton in San Juan, Puerto Rico. During this illustrious event, a…