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Stories
Launching Appellation: An Interview with Cofounder Christopher Hunsberger
Every hotelier knows in their heart of hearts the importance of giving guests a great experience. It’s the lifeblood of…
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Stories
How to Enhance the Mobile Check-In Experience for 2024
The arrival experience is such an important part of any hotel design, wherein the physical (or now digital) check-in plays…
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Discover the “Hacks” into Online Hospitality Growth
I nearly did a triple-take when I noticed we are almost halfway through December already. Time truly does fly when…
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Stories
How Wellness and Sustainability Intersect at the Fairmont Mayakoba
In this case study, we look at not only some tactical programming for how to embed wellness and sustainability into…
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How To Butcher Procrastination In Hospitality
Doesn’t it always seem like life gets in the way? You have incredible plans that spark excitement and a burning…
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From Lobby to Rooftop: How Gamifying Your Hotel Can Boost Guest Delight!
In the ever evolving landscape of the world, the concept of gamification has become a groundbreaking strategy to enhance experiences,…
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BITAC
BITAC Owners Panel: Challenges and Trends Impacting Hotel Owners
The hospitality industry is currently facing many challenges such as staffing issues and the question of how best to integrate…
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Stories
BITAC Owners Keynote Speech: What the New World of Work Means for Hotels
Leaders in the hospitality industry were in attendance at BITAC Owners from November 5-7 at the Baha Mar Resort in…
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Transitioning Seasonal Employees to Full-Time Team Members
The holiday season is a busy and crucial time for the hospitality industry, and many hotels hire seasonal employees to…
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How to Customize Guest Comfort Through Mobile Apps
An often overlooked point of contact with customers for hospitality businesses is mobile apps. Mobile apps are a fundamental change…
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Have You Had Your “iPhone Moment” In Hospitality?
Ever since I was young, I’ve been obsessed with growth and achieving excellence. I played basketball from four years old…
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Stories
Management Mavens: Davidson Hospitality Group
No matter what happens next year, 2024 is going to be golden for Davidson Hospitality Group. It’s not that President/CEO…
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You Can Shape the Future of the Hospitality Industry
I love working with all my clients. Every single one of them is extremely passionate about what they do. I…
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Stories
What a Luxury Sleep Program Looks Like with Equinox Hotel New York
Sleep is increasingly being studied and proclaimed as a core pillar for health, cognition and longevity. Travel always seems to…
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Stories
Looking at the Net Revenue Impact of Chatbots
Artificial intelligence will be a topic for hotels for decades to come, but right here in Q4 2023, it’s all…
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Beyond The Hype: How to Make AI Work for Your Hospitality Business
Recently there’s been a huge boom in companies implementing artificial intelligence. In my opinion, most companies do an incredibly poor…
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Use These Six Hospitality Strategies During the Holiday Season
There are two more months left in 2023. Can you believe it? Just as time seems to speed up every…
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Stories
Virtual GM Podcast Episodes from BITAC Purchasing & Design West
At BITAC Purchasing & Design West from October 22-24, Spencer Halford and Cody Adent from Vibrant Management recorded 11 episodes…
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Hospitality Data Minute: October 15-21
United States hotel performance increased in all three of the main metrics compared to last week and showed overall positive…
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BITAC
BITAC Purchasing & Design West Features Virtual GM Podcast
At BITAC Purchasing & Design West, which took place from October 22-24 at the Arizona Biltmore in Phoenix, a new…
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BITAC
BITAC Purchasing & Design West Panel: Hospitality Design in the Present and Future
Hospitality design is a constantly shifting space, with designers having to keep up with industry trends and consumer tastes to…
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Beyond The Sale: The Extra Miles that Convert One-Time Buyers into Lifelong Customers
In a conversation with one of my mentors, he said something that really stuck with me: “People won’t care about…
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Stories
BITAC Purchasing & Design West Keynote: Streamline into Action
Many styles of leaders were in attendance at BITAC Purchasing & Design, taking place from October 22-24 at the Arizona…
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Five Hospitality Email Automations You Need ASAP
I was recently speaking with a client about his goals for his business. He is an energetic individual with a…
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BITAC
BITAC Owners Symposium Summit Panel: Staffing and Service Issues
At BITAC Owners Symposium Summit, taking place from October 9-11 at the Playa Largo Resort & Spa in Key Largo,…