Personalization Versus Customization with Crockfords Las Vegas GM Aleksandra Kotle

By Larry and Adam Mogelonsky | May 1, 2025

As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities, and personalization are hallmarks of an experience worthy of the term “luxury.” With so much buzz around personalization these days, what is often missed is the …

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As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities, and personalization are hallmarks of an experience worthy of the term “luxury.” With so much buzz around personalization these days, what is often missed is the …

Already a member? Login

Join Hotel Interactive Premium to help you get ahead of the curve.

Learn more