Stories
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Process Innovation Should be the Engine for Technology Implementation within Your Hotels
Reflecting on the past year and a half, have you noticed that the pace of the world has seemed to become relentlessly fast? At first, it was easy to chalk this up to playing catch-up from the temporary slowdown of…
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Growing Nightly Rates Means Strong First Impressions
When developing a strategy to grow your nightly rates over several years, we often advise hotels to look at what luxury properties are doing. For these sorts of brainstorming and expectation-setting sessions, it’s crucial to accept that luxury guests have…
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Highlights from BITAC Multi-Unit Housing
Executives from around the multi-unit housing industry descended on Disney’s Boardwalk Inn in Lake Buena Vista, Florida, this week to connect with their peers and learn about new opportunities from vendors during yet another BITAC Event. BITAC Multi-Unit Housing took…
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BITAC Multi-Unit Housing Panel: New Tenants, New Demands
In multi-unit housing, property developers are having to take into account the ever-evolving tastes and needs of the “modern tenant” who may not be satisfied with the basics in their apartment complex. Attendees at BITAC Multi-Unit Housing, taking place from…
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The IT Director Perspective at a Caribbean Five-Star Resort
Some luxury properties can have over a hundred different technology vendors to satisfy the entire guest value chain, both on-property and above-property. This means that while service and the guest experience will always be central to hospitality, we are firmly…
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The Balance Between Raising ADR and Managing Guest Expectations
There are a lot of factors that are driving up hotel ADRs, with lingering inflation as just one of them that people have been focusing on. But while hotel executives are incentivized to show annual rate growth and develop strategies…