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  • Mayflowerhotel lobby 0525

    The Centennial at The Mayflower Hotel Means Every Hotelier is a Historian

    The hallmarks of hospitality are great service, comfortable lodgings, delectable cuisine, fancy spas, and a sense of place. But look a little deeper and you’ll see that what distinguishes the very best hotels in the world is the irreplaceable role…

  • Crockfordslasvegas 2 0425

    Personalization Versus Customization with Crockfords Las Vegas GM Aleksandra Kotle

    As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities, and personalization are hallmarks of an…

  • Christtheredeemer

    Case Study: The Future of Experiential Events with the Fairmont Rio de Janeiro Copacabana

    During the BITAC Owners Fall 2024 conference, we presented 10 ideas that all hotels can learn from some of the greatest luxury hotels around the world. One of those properties we highlighted was the Fairmont Rio de Janeiro Copacabana. As…

  • Faroblancoresort 0325

    The Value of Soft Brands with Prime Group and Faro Blanco Resort

      The last two decades have seen an explosion in soft-branded hotels, with the past few years in particular seeing many remarkable properties launch or enter development. If there was a single word to explain this megatrend in our industry,…

  • Technology 6701504 1280

    An Interesting Application for Hotel AI Is Guest Segment Suggestions

    Hotels depend on segmentation, but why stop at just three (leisure, corporate, group)? With advancements in data streaming, APIs, data warehousing and AI-driven analytics, hotels can now achieve an unprecedented level of granularity in their KYC (know your customer) efforts.…

  • Receptionists 5975962 1280

    Key Reasons to Pursue a Career in Hospitality

    1. Climbing the Career Ladder Entry-Level to Management: Hotels typically offer a structured career path, starting from entry-level positions such as front desk agent, bell staff, or housekeeping. From there, employees can move into supervisory roles (e.g., supervisor or assistant…

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