Stories
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Getting The Message
We’re all waiting for travel numbers to improve, but in the meantime budgets have to be kept as low as possible. This means limiting labor costs and introducing automation wherever possible. The concern herein is service delivery, for which it…
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Can You Charge For A COVID-19 Safety Feature?
The pandemic forced hotels to up their cleanliness game on numerous fronts. Much like how housekeeping costs were baked in the room rate prior to COVID-19, these new safety procedures must likewise be paid forward to the guest. But with…
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Maximizing Hotel Team Videoconferencing
Are you sick of all the Zoom, Skype, Google Meets and Microsoft Teams calls yet? While it’s a good morale boost to see familiar faces while we all continue to work from home, the popularity of videoconferencing may in fact…
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Doubling Down During Pandemic
“You take the business wherever and whichever way it comes, but you need to be prepared to serve it,” started Andrew Carey, CEO of Newport Hospitality Group (NHG), during our latest conversation. Having known Carey for over two decades, I…
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Reopening A Profitable Spa In 2021
Most spa operations have yet to properly recover from the rigors of 2020. Our hope is that as we emerge from the pandemic in Q3 and Q4 of 2021, you can not only bring hotel occupancy levels back up to…
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Extending The Holiday Season To Boost Revenues
The holiday season of 2020 may have been good for some hotels and abysmal for others. With the pandemic still ongoing, revenues for Q1 2021 may not look so good. Barring any municipal or state lockdowns, perhaps there’s a way…