Stories
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Exclusive: One-on-One Interview with AHLA President and CEO Chip Rogers
It’s no secret that the COVID-19 pandemic has touched every corner of the world, impacting industries of all shapes and sizes. The hospitality industry is no different, as the instant shutdowns of travel and social gatherings in March 2020 hit…
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Understanding ChatGPT and its Implications for Hotels
You’ve seen the news. ChatGPT has been lauded and also scolded as a groundbreaking artificial intelligence chatbot that is the most adept to date at intimating human conversational versatility when delivering answers to any number of questions or creative requests.…
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Four Big Features for Any Hotel Tech Stack Simplification
The calendar year of 2023 is one of TMS – too many systems! Hotels thus have a present-day need to simplify their tech ecosystems, both to reduce costs and to reduce the strain on their teams by making them learn…
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Using Wine to Grow Revenue Per Guest
The uncertainty around the economy in 2023 will likely translate into some form of normalization of travel numbers at or slightly below those for 2022 or 2019 (as a comparative). While we’ve long suggested a transition away from RevPAR towards…
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BITAC Food & Beverage Panel: R, B & E/Restaurant Group – 2023 Corporate F&B Positioning
While F&B was the dominant acronym at the BITAC Food & Beverage conference, the third of three panels at the event was directed around a different one — R, B & E, or Restaurant, Bar and Events. This focus has…
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BITAC Food & Beverage Panel: New Concepts in F&B to Bring People Back and Attract Millennials and Gen Z
As the pandemic approaches the end of its third full year, hotel restaurant operators are seeing more and more people return to in-person dining. Additionally, these operators are looking for ways to attract younger diners. Four F&B executives from top…