Stories
-
Maximizing Hotel Team Videoconferencing
Are you sick of all the Zoom, Skype, Google Meets and Microsoft Teams calls yet? While it’s a good morale boost to see familiar faces while we all continue to work from home, the popularity of videoconferencing may in fact…
-
Doubling Down During Pandemic
“You take the business wherever and whichever way it comes, but you need to be prepared to serve it,” started Andrew Carey, CEO of Newport Hospitality Group (NHG), during our latest conversation. Having known Carey for over two decades, I…
-
Reopening A Profitable Spa In 2021
Most spa operations have yet to properly recover from the rigors of 2020. Our hope is that as we emerge from the pandemic in Q3 and Q4 of 2021, you can not only bring hotel occupancy levels back up to…
-
Extending The Holiday Season To Boost Revenues
The holiday season of 2020 may have been good for some hotels and abysmal for others. With the pandemic still ongoing, revenues for Q1 2021 may not look so good. Barring any municipal or state lockdowns, perhaps there’s a way…
-
Hoping For A Happy Hour Surge In Spring
It’s easy to be nothing but negative amidst all the holiday season lockdowns and the dearth of travelers on the books for the next few months. But here’s one behavioral shift, albeit niche, that should give you some hope for…
-
Using Tech To Regain Group Business
Groups and MICE (Meetings, Incentives, Conferences and Exhibitions) travel will come back. Eventually we will have a workable vaccine and herd immunity to COVID-19 and confidence in free international travel will be restored. But the nature of group bookings will…