Lord Baltimore Hotel Welcomes Sandra Smalls as New Human Resources Director

March 11, 2024

Baltimore, MD — Lord Baltimore Hotel proudly announces the appointment of Sandra (Sandy) Smalls as the new Human Resources Director. With over two decades of human resources experience, Smalls brings a wealth of expertise and a strong commitment to fostering a positive workplace culture.

Smalls’ brings more than 20 years of HR experience to her new role with the award-winning hotel starting her career in visitor services in Baltimore’s tourism industry, referring thousands of visitors to the Lord Baltimore Hotel. She then rose from the executive assistant at the Baltimore Office of Promotion & The Arts to the executive director of Top of the World Observation Level & Museum to the director of human resources and operations while holding major roles in some of Baltimore’s greatest events like Artscape, Baltimore Book Festival, Light City and others until 2017. Most recently, Smalls served as the senior manager of special events for the Reginald F. Lewis Museum of Maryland African American History and Culture. During the pandemic, Smalls thought of what made her happiest in her career and that’s when she decided to return to HR.

“Sandy’s remarkable career trajectory and profound understanding of Baltimore’s cultural landscape make her an invaluable addition to our team,” said Sheila Wiegandt, managing director of Lord Baltimore Hotel. “Her extensive experience in human resources, coupled with her dedication to fostering inclusive and productive work environments, aligns perfectly with our commitment to maintaining a supportive and thriving workplace culture. We are excited to welcome her aboard.”

Smalls’ expertise encompasses a comprehensive skill set that aligns with the demanding requirements of her new role. Her proficiency spans people-oriented and results-driven approaches, adept knowledge of HR systems, an in-depth understanding of labor laws and HR best practices, and exemplary communication, negotiation, and presentation skills.

In her new capacity, Smalls will oversee various critical responsibilities within the Human Resources department at Lord Baltimore Hotel, including managing the staffing process; ensuring compliance with local, state, and federal regulations; providing support to hotel management; and developing comprehensive strategies for employee retention and performance management.

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