Stories
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Relying On Revenue Management
Perhaps the worst repercussion of the lockdowns and the cessation of travel has been that hotels have had to part ways with their teams. It’s intensely saddening that we’ve had to furlough so many good people, but my hope in…
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Maximizing Revenues Starts With Prearrival Tech
We’re now in the long tail of the pandemic. Our properties have upgraded our safety protocols to prevent the spread of COVID-19, but groups and corporate clients will still take some time to trickle back to their pre-pandemic levels. This…
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Employing A Workcation Strategy
Working from home is becoming a permanent reality for many. This means more flexible hours, a rise in stir-craziness and the desire to complete tasks from new settings. This last part is well-described via the catchy portmanteau ‘workcation’ and the…
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Emphasizing Payment Efficiency
The hardships of the pandemic continue to play out for hotels in numerous ways, one of the most jarring being the need for a huge amount of additional labor within various operations. Much has been said about how housekeeping protocols…
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Give Guests ‘Value’ For Q4 Bookings
As the COVID-19 crisis is taking significantly longer than initially predicted to resolve itself, local leisure, staycations, workcations and drive-to vacations will continue to dominate travel for the remainder of the calendar year. With less travel overall as we head…
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Do Guests Care For Cleaning Or Anonymity?
The first step for all hotels to make them safe in the wake of COVID-19 was a scrupulous refocus on cleanliness. Moreover, we all started telling our guests about these measures to help restore confidence. But as data from the…