Stories
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Using Labor Data to Minimize Costs and Turnover
While the pent-up demand from 2022’s travel recovery has now normalized, hotels are still mired by inflationary wages and high turnover. This presents a sweeping, existential issue for the industry on multiple fronts, with labor issues at the forefront of…
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Zero-Cost Guest Experience Enhancements for 2023
Mere weeks in 2023, the year is already offering up quite a few question marks as to where to allocate resources. Protecting the bottom line is a perennial goal, but it’s hard to do with rising wages and labor shortages…
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Power Of Pipelines
BITAC Development Panel Highlights Challenges With Ground-Up Deals In ‘22
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What Else to Do with QRs in 2023
Take a moment to think back to what you thought about quick ready (QR) barcodes before the pandemic hit. More likely, you thought they were a joke. But, history as it is, we are confronted by ‘technological determinism’, meaning we…
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Conversational AI Exemplifies the New Era of Hotel Operations
Heading into this past summer’s travel recovery surge, every hotelier knew that labor shortages would be something to contend with, but we largely underestimated the severity of this crisis. In hindsight, the consequences have ranged from service errors, negative online…
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Aiming Higher
Aimbridge Hospitality continues its focus on acquiring top talent on the heels of its recent restructuring this time adding a c-level executive to its leadership team. The third-party management giant earlier this week introduced Patrick Volz as its COO, global…