Stories
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COVID Means No More Phone Transactions
With most of a hotel’s workforce completing their tasks from the comforts of their home offices during the pandemic, this also shed some light on several key inefficiencies that we’ve failed to correct. These will all need to be addressed…
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Competition From Cruises May Increase
Cruise lines were probably impacted the worst of all industries from COVID-19. Not only did the lockdown force nearly all ships out of operation, but the media drove home the damaging narrative of several cases of onboard outbreaks to thereby…
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The Need To Watch Home Sharing
Part of the new normal after the Coronavirus has died off will be a great reshuffling of customer behaviors, including the reasons why people choose one property or form of accommodation over another. While this might mean that more guests…
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Who’s Pinch Hitting at Your Hotel?
Understanding a bit of baseball terminology can aid in your post-Covid recovery. This ramp-back-up phase won’t mirror the sudden occupancy drops experienced due to the global lockdown in March. Adding to this, with hotels shutting down and laying employees off…
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Maximizing Management Software Tools
Amongst many other operational changes, the pandemic has forced every hotel to drastically ramp up its use of technology. Even though travel restrictions are easing and bookings are returning, we still have to keep a leaner team in order to…
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Call Centers Can Help In The Ramp-Up
While maintaining a lean team to help keep costs down and abiding by the new physical distancing rules, how are you going to manage an increased reservation call volume as people come out of lockdown? To focus the conversation for…