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Discover the “Hacks” into Online Hospitality Growth
I nearly did a triple-take when I noticed we are almost halfway through December already. Time truly does fly when you plan, implement, iterate, and execute your goals. I am in a completely different life situation to how I was…
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How To Butcher Procrastination In Hospitality
Doesn’t it always seem like life gets in the way? You have incredible plans that spark excitement and a burning desire within you to succeed. Then there’s that daily grind that slowly extinguishes the burning passion you once had. I…
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From Lobby to Rooftop: How Gamifying Your Hotel Can Boost Guest Delight!
In the ever evolving landscape of the world, the concept of gamification has become a groundbreaking strategy to enhance experiences, and retain attention. By integrating game-design elements into the customers journey, (in theory) hotels and resorts can create more engaging,…
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Transitioning Seasonal Employees to Full-Time Team Members
The holiday season is a busy and crucial time for the hospitality industry, and many hotels hire seasonal employees to meet the increased demand. Once the season concludes, savvy hotel executives will recognize the potential in these seasonal hires and…
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How to Customize Guest Comfort Through Mobile Apps
An often overlooked point of contact with customers for hospitality businesses is mobile apps. Mobile apps are a fundamental change in how hotels and restaurants interact with their customers. Mobile apps and targeted advertising have opened up new avenues for…
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Have You Had Your “iPhone Moment” In Hospitality?
Ever since I was young, I’ve been obsessed with growth and achieving excellence. I played basketball from four years old all the way through college. This competitive spirit has seeped into business and the ambitious mindset led me to obsessively…