Premium
-
From Lobby to Rooftop: How Gamifying Your Hotel Can Boost Guest Delight!
In the ever evolving landscape of the world, the concept of gamification has become a groundbreaking strategy to enhance experiences, and retain attention. By integrating game-design elements into the customers journey, (in theory) hotels and resorts can create more engaging,…
-
Transitioning Seasonal Employees to Full-Time Team Members
The holiday season is a busy and crucial time for the hospitality industry, and many hotels hire seasonal employees to meet the increased demand. Once the season concludes, savvy hotel executives will recognize the potential in these seasonal hires and…
-
How to Customize Guest Comfort Through Mobile Apps
An often overlooked point of contact with customers for hospitality businesses is mobile apps. Mobile apps are a fundamental change in how hotels and restaurants interact with their customers. Mobile apps and targeted advertising have opened up new avenues for…
-
Have You Had Your “iPhone Moment” In Hospitality?
Ever since I was young, I’ve been obsessed with growth and achieving excellence. I played basketball from four years old all the way through college. This competitive spirit has seeped into business and the ambitious mindset led me to obsessively…
-
You Can Shape the Future of the Hospitality Industry
I love working with all my clients. Every single one of them is extremely passionate about what they do. I can hear it in their tonality. The body language they use is exciting. It gets me fired up every time…
-
Beyond The Hype: How to Make AI Work for Your Hospitality Business
Recently there’s been a huge boom in companies implementing artificial intelligence. In my opinion, most companies do an incredibly poor job of it. They just want to catch the trend and use the buzzword “AI” when selling their product or…