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Three More Resorts Running On Maestro PMS Launch PurpleCloud’s Service Optimization And Employee Engagement Platform

Hotel Operations Are More Challenging Than Ever Before In A Post Pandemic World

July 19, 2022

MARKHAM, ONTARIO—In the hotel industry, budgets are tight, and workers are scarce, yet guests still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its’ integration to the Maestro PMS solution — a tool that helps properties do more with less while aligning service to guest expectations. Today, PurpleCloud announces three additional properties are running on Maestro PMS with the recently implemented integrated tool; Service Optimization Platform and Employee Engagement Platform, and those properties are now enjoying the benefits that it delivers.

Efficient Housekeeping Based on Real-Time Circumstances

The Housekeeping Module tracks real-time check-ins and check-outs to create an efficient schedule based on “true clean times.” The benefits of using the Platform include:

  • Greater savings: The Platform eliminates inefficiencies in housekeeping. This reduces the number of hours worked by staff members, which lowers the cost of housekeeping services.
  • Increased revenue: Properties are better able to detect and manage early arrivals, late checkouts and stay-over services through the Platform, which increases revenue.
  • Lower turnover: The Platform includes gamification features that keep team members engaged, working hard, and feeling recognized. Over time, this increases job satisfaction and reduces turnover.

Properties can use the housekeeping module in tandem with PurpleCloud’s Hotel Service Optimization Platform that facilitates multi-language text and voice messaging between front-line workers and their managers.

Managers enjoy access to dashboards that indicate housekeeping progress across a property, as well as dashboards that track the individual performance and progress of housekeepers. The application outlines their projects, pushes relevant alerts, displays their standing on the leaderboard, plus more.

Meet the 3 Newest Resorts Now Streamlining Housekeeping

Three resorts have become the latest to implement the Service Optimization Platform primarily to optimize housekeeping. All the properties are committed to enhancing operations while also creating the best possible guest experiences. They each recognized the potential of PurpleCloud’s Platform being integrated with Maestro to help them achieve those goals.

Located near Pigeon Forge and Dollywood in Gatlinburg, Tenn., the Smoky Mountain Resorts is a two-property destination that serves as a launch point for family fun and adventure. The two properties are the Resort at Governor’s Crossing and Country Cascades Waterpark Resort.

“We believe that our decision to integrate PurpleCloud with Maestro will enhance our housekeeping and maintenance operations management,” said Kay Collier, CEO of Smoky Mountain Resorts. “The program is designed to assist us in our aim to exceed expectations at every point during the guest journey. Integration and implementation was a much smoother transition than we anticipated. The support and training throughout the process was phenomenal.”

Campbell’s Resort on Lake Chelan is a historic property in the Pacific Northwest. Family owned and operated since 1901, the Resort’s 8-acre site includes 170 lakeside rooms and more than 1,800 feet of private beach.

“We choose PurpleCloud because we want to continue to utilize technology to improve our efficiencies in every facet of our business,” said Eric Campbell, Vice President of Operations at Campbell’s Resort on Lake Chelan. “We believe this partnership will help our team and improve the guest experience.”

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