How Employee Retention Plays a Role in Shaping Guest Experiences

By Bob Adams and Joe Ruzicka | August 25, 2023

In today’s business climate, retention is essential. And in a sector as dynamic as hospitality, service excellence and retaining skilled, motivated employees is of paramount importance. Beyond a hotel’s ornate décor and luxurious amenities, it is the dedicated staff that shapes the guest experience and crafts lasting memories. As an added benefit, research shows it is less expensive to keep …

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