Stories
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Planning For a Reservations-Only Culture
During summer, your restaurant patrons are likely to not balk at all at the chance to comfortably eat outside on a patio (and physically distance themselves from other customers to comply with all this COVID craziness). Barring a few staunch…
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Adaptive Reuse For Rooms
Only in New York…as they used to say. As one of the worst hit cities during the pandemic and one with a still-struggling hotel industry that’s heavily reliant on international travelers, we once again look to this culture capital for…
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Restoring Group Confidence
The stats from the summer of COVID show on a very broad level that leisure can be quite nimble to a staged reopening of hotels and borders. Groups and corporate guests are still a huge question mark, and many properties…
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Tactics To Keep Staycations Coming
The summer of COVID was also the summer of local leisure, with staycations and drive-to market guests dominating most open hotels’ ledgers. As we look ahead to autumn, though, it is becoming increasingly apparent that groups aren’t going to swoop…
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Benefits Of Being Out Of Touch
Now that COVID has forced hotels to adopt touchless or cashless payment methods, it’s worth a bit of a history lesson on why these upgrades may actually be unconsciously cajoling your guests to spend a bit more with your hotel.…
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Long-Term Effects Of Lockdown Measures
If ever COVID is put behind us once and for all – whether due to herd immunity or mass vaccination – the measures that our hotels have taken to stymie viral spread in the near-term may ultimately prove to be…