Stories
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An Interesting Application for Hotel AI Is Guest Segment Suggestions
Hotels depend on segmentation, but why stop at just three (leisure, corporate, group)? With advancements in data streaming, APIs, data warehousing and AI-driven analytics, hotels can now achieve an unprecedented level of granularity in their KYC (know your customer) efforts.…
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The Rise of Sustainability and Eco-Conscious Travel
As we progress into 2025, one of the most significant and pervasive trends in the hospitality industry is the shift toward sustainability and eco-conscious travel. Travelers are prioritizing environmental responsibility when choosing where to stay, dine, and explore. This growing…
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ALIS 2025: Larry Cuculic, CEO of Best Western Hotels Shares a Vision for Growth, Innovation and Driving Guest Loyalty
In an exclusive interview at ALIS 2025, Larry Cuculic, CEO of Best Western Hotels, provided valuable insight into the strategic initiatives that have fueled the company’s remarkable success over the last three years. From international expansion and sustainability efforts to…
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Hyatt’s Vision for the Future: Expanding Luxury and Lifestyle Brands with Katie Johnson
At this year’s ALIS conference in Los Angeles, I had the privilege of speaking with Katie Johnson, Hyatt’s Vice President and Global Brand Leader for Independent Collections & Residences. With her deep expertise in the independent lifestyle sector, particularly through…
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BITAC Food & Beverage 2025: The Evolution of Dining
At a recent BITAC Food & Beverage event, industry experts gathered to discuss the evolving landscape of dining experiences, focusing on sustainability, sourcing practices, and changing guest expectations. The panel featured diverse perspectives from Tom Haines, Vice President of Operations…
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Insights from BITAC Food & Beverage Panel: Managing Your Business
On a recent panel at BITAC Food & Beverage 2025, a group of industry veterans gathered to discuss the challenges and strategies that shape today’s food and beverage (F&B) operations in hotels and resorts. The discussion covered a wide range…