Stories
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Hotel Chains Revamping Offerings to Mirror the Airline Model
As the global hospitality industry evolves, hotel chains are increasingly drawing inspiration from the airline industry. This shift reflects a broader trend towards personalization, revenue optimization, and operational efficiency. By adopting strategies similar to those used by airlines, hotels are…
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Hotel Loyalty Programs: Driven by Personalization and Technology?
In the competitive world of hospitality, hotel loyalty programs have evolved from mere perks into vital components of customer retention strategies. As consumer expectations shift, understanding the latest trends and the growing importance of these programs can offer travelers and…
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Key Insights from BITAC Independent’s Panel on Thriving in a Crowded Market
At the recent BITAC Independent event, Jenn Parks, vice president of the Curator Hotels and Resorts Collection, moderated a panel discussion on how independent hotels are distinguishing themselves in an increasingly competitive market. The panel featured Bree Brostko, COO and…
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How the Hospitality Industry is Meeting Travelers’ Desire for Nature
In a world increasingly dominated by screens and urban sprawl, there’s a profound yearning among travelers to reconnect with nature. This craving for outdoor experiences is reshaping the hospitality industry, as more travelers seek destinations and accommodations that offer an…
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FSM 2024 Panel Discussion: Creating Memorable Dining Experiences
In an era where dining is as much about the experience as it is about the food, a recent panel discussion at the 2024 Food Service Management Summit event gathered top culinary professionals to share their insights on creating memorable…
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Transforming Guest Experience Through Design: Insights from BITAC Purchasing & Design Summer Event
The recent BITAC Purchasing & Design Summer event featured an engaging panel discussion exploring the intersection of hotel operations and design in enhancing guest experiences. Moderated by myself, the session delved into various aspects of hotel design, focusing on operational…