January 11, 2024
The Courtleigh Hotel and Suites announced today the completion of a comprehensive renovation and rebranding program valued at more than $2 million. Implemented over a period of 12 months beginning in December 2022, the renovation extends property-wide, with upgrades and enhancements made to each of the hotel’s 127 guest rooms and suites, the lobby area, pool bar, garden terrace, and the award-winning Alexander’s Restaurant and Mingles Pub & Lounger.
“Our latest and most comprehensive renovation updates and improves upon every aspect of the guest experience at The Courtleigh,” said Nicola Madden-Greig, group director of marketing and sales. “We’ve built upon our strong foundation for delivering personalized and proudly Jamaican hospitality to better meet the needs of today’s most discerning business and leisure travelers.”
The reimagination of the new Courtleigh Hotel and Suites was led by Jacqueline Hendrickson, wife of Kevin Hendrickson, managing director of The Courtleigh Hospitality Group.
“Mrs. Hendrickson’s sublime sense of style and interior design has paid huge dividends in remaking other notable Courtleigh Hospitality Group properties in recent years,” noted Mrs. Madden-Greig. “Her latest triumph with The Courtleigh Hotel is sure to yield similar raves and great results.”
Jamaican interior designer Angelia Martin-Spencer also contributed to the project. Several of her wallpaper installations enliven the lobby reception experience, hallways, sub-lobbies, and other common areas throughout the hotel.
In concert with floor-to-ceiling enhancements made throughout The Courtleigh Hotel and Suites, the property also adopted a new logo and attendant brand identity elements. The new tagline, “Unique, Personalized, Inviting” connotes the hotel’s revitalized atmosphere and guest experience.
“In developing our new brand, we set out to complement the spirit of the renovation itself,” noted Madden-Greig. “In look and feel, the new Courtleigh Hotel and Suites brand reflects the ‘modern elegance meets traditional Jamaican hospitality’ aesthetic espoused by the hotel and our dedicated staff.”
According to a press release, the new brand and physical changes to The Courtleigh are further complemented by a series of new or reinstated services and amenities to further ensure customer satisfaction. In-room enhancements include smart TVs, a new pillow menu, and the addition of authentic Jamaican Blue Mountain Coffee. As well, a new PBX phone system allows guests to make complimentary calls to international numbers in the United States, Canada, the United Kingdom, and in Europe. The hotel also reintroduced its “Borrows Program,” offering guests who may have forgotten to pack crucial items the opportunity to borrow them from the hotel during their stay. Items available on loan include curling irons, phone chargers, yoga mats, and more.
“We’ve raised the bar to provide a more elegant atmosphere with all the modern conveniences while also maximizing guest comfort and convenience,” noted Kate Hendrickson, general manager. “As before, our guests will feel more like they are staying in a stylish home than a typical hotel room. Only now, that stylish home will be more elegant and refined.”
Located in the heart of New Kingston, the Courtleigh Hotel and Suites caters to both business and leisure travelers alike. The property is noted for offering all the modern comforts and amenities of much larger properties. The combination creates an intimate and relaxing guest experience more in the tradition of Jamaica’s classic guesthouses and romantic inns than a typical city hotel.
Guests of the Courtleigh Hotel also benefit from the property’s ideal location, mere minutes from top Kingston attractions such as Devon House, The Bob Marley Museum, and Emancipation Park. The capital city’s financial district, foreign embassies, government offices, sporting venues, and fine restaurants are also all within close and convenient proximity to the hotel.