DENVER–Shaun Beucler, vice president of operations and restaurants, bars and events for CoralTree Hospitality, today announced that Marie-Emile (Mimi) Dagot has been hired as the company’s new director of quality and guest experiences. This new position will help develop and implement the company’s new “Roots of Service” customer service program, which will focus on re-engaging with guests on a very personal level with genuine service delivery. Dagot’s role also will be key in the measurement of “Roots of Service” to ensure continual improvement of the initiative.
“Mimi is a fantastic addition to our team,” said Beucler. “She has hospitality in her blood having started in the industry at 16 working in food and beverage retail. She truly understands the importance of a quality guest experience – how to develop that concept, implement at the property level and continually monitor for consistency. We are excited to see how she makes Roots of Service come to life over the coming months and years.”
Dagot, who was born in France, is fluent in three languages – English, French and Spanish – which has been an asset throughout her career in hospitality. She has always worked in some facet of the industry. After working in restaurants earlier in her career, she transitioned to work for Hilton Grand Vacations handling project management, working in the front office, revenue management and then she was appointed general manager. Quality guest experiences were always a part of her focus, however, her first job solely dedicated to the development and measurement of guest experiences was as the director of quality and hotel operations for Intercontinental Hotels in New York City. In this position, she pioneered the hotel’s first comprehensive project management and quality assurance program.
She then returned to Hilton Grand Vacations where she held several positions that included guest services and the company’s Elite Program Optimization. In this role she analyzed and prioritized members’ needs while implementing strategic initiatives for targeted club engagement and owner allotments. Dagot most recently worked with Aspire, a global transformational training and culture development company specializing in inspired learning that shifts human behavior and awakens potential. As vice president of exceptional client experiences at Aspire, Dagot played a vital role in streamlining company practice which included performance of facilitators and incorporating a new customer relationship management platform across the organization.
Dagot is a graduate of the University of Florida, Gainesville where she earned a Bachelor of Science in Tourism & Hospitality Management.