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BITAC Casino Resorts 2025 Keynote: Beyond the Game: Building a Culture Where Employees Stay, Serve, and Lead
BITAC, our sister company that produces executive events, recently held its annual Casino Resorts event with casino operators from far and wide. Our keynote speaker was Paula Allen, the CEO of Allen Academy, the director of leadership development and guest…
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BITAC Casino Resorts 2025 Panel: The Evolution of Casino Resort Design
Hospitality Events producer BITAC recently gathered casino executives from across the nation for its annual Casino Resorts event. One of the panel discussions explored casino resort design from three different angles. Moderated by Hogan Chun, Gensler‘s southwest regional hospitality leader,…
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Passalacqua as the World’s Best Hotel and Hospitality’s True Soul
What does it take to be recognized as the best hotel in the world? With the latest estimates putting it at around 187,000 properties worldwide, winning this distinction is, statistically speaking, more prestigious than the Academy Awards or nearly any…
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BITAC Owners 2025 Panel: AI and the Guest of 2030, Part 2
Our executive event-producing sister company, BITAC, hosted its annual Owners event recently, which was attended by a select group of hoteliers. A key panel discussion, focused on the widely discussed topic of AI, was skillfully moderated by Jenn Parks, vice…
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The Centennial at The Mayflower Hotel Means Every Hotelier is a Historian
The hallmarks of hospitality are great service, comfortable lodgings, delectable cuisine, fancy spas, and a sense of place. But look a little deeper and you’ll see that what distinguishes the very best hotels in the world is the irreplaceable role…
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Personalization Versus Customization with Crockfords Las Vegas GM Aleksandra Kotle
As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities, and personalization are hallmarks of an…