Lead Stories

  • Managing Expectations

    Imagine yourself in this simple scenario that one of us (Larry) encountered during our first return to Europe this past summer as it relates to ‘expectation management’ and ‘first impressions.’ We (Larry and his wife) arrived at their hotel in…

  • Inflection Point For Inflation

    While acknowledging that the country is in the midst of a recession, economist Bernard Baumohl offered hoteliers a couple of reasons for optimism suggesting that “the worst is over” in terms of inflation and predicting that the overall U.S. economy…

  • Avendra
  • Multi-Unit Momentum

    The multi-unit segment continues to experience exponential growth and a handful of executives highlighted some of the leading design, technology and service trends that could help take the segment to the next level. The panelists shared their thoughts during a…

  • Recession And Recovery?

    The impact of the broader macro economy and ongoing recession on the lodging industry was the focus of a panel of hospitality leaders, most of whom are not expecting a meaningful turnaround until some point in 2023. Speaking during the…

  • Food For Thought

    Bed and breakfast packages are the bread and butter for numerous properties around the world. Right now, they are a fantastic form of revenue and guest satisfaction, but there are two sweeping cultural changes that hotels will need to address…

  • All-Encompassing Experience

    It’s sometimes difficult to identify where all the money goes when a resort undergoes a significant $100 million renovation. Count PGA National Resort in the category of “dollars well spent,” according to Toronto-based Brookfield Asset Management, which owns the property.…

  • The Future Of Automation In Every Department

    Automation is the name of the game and especially as hotels look to set aside budget for new tech purchases in 2023. What we are proposing here is a bit more extreme in asking: what happens when entire departments are…

  • Positive Revision

    The lodging industry recovery continues to gain momentum incrementally with many experts expressing optimism going forward. The latest indicator of progress came from CBRE, which just revised its performance outlook upward for the second half of 2022 and is forecasting…

  • How To Avoid Sharing Guests

    As we cap off an incredibly busy, post-pandemic summer, one question that all hoteliers should be asking is: will these occupancy levels last? Autumn typically sees a drop off, but with the pent-up demand now partially expunged and a looming…

  • Big Apple Bounces Back

    The struggles of urban markets since the pandemic have been well chronicled with many of the top 25 MSAs in the U.S. experiencing a sharp drop-off in occupancy and RevPAR. As Tom Luersen, president, CoralTree Hospitality, recently said during a…

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