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Hotel Interactive® Radio

Each week, Hotel Interactive® presents "This Week in Hospitality," an in-depth discussion on the week’s most prevalent hospitality industry issues. The show features top industry leaders, as well as critical news and analysis sure to educate, empower and entertain anyone in the lodging business. Other special interest programs are also included from time to time.
Hotel Interactive® welcomes your comments! Send feedback to radio@hotelinteractive.com.
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Red Lion Roars - 5/8/2015
For this week’s show Editor-in-Chief Glenn Haussman is in Long Beach, CA and getting the inside scoop on the myriad changes at Red Lion Hotels Corporation (www.redlion.com). And boy oh boy are they clawing their way to success.
  • Glenn chats with Red Lion CEO Greg Mount and Executive Vice President and Chief Marketing Officer Bill Linehan about their just closed deal to buy the GuestHouse International and Settle Inn portfolio, which will add 73 hotels to the company’s portfolio. But more important transforms the company from a regional player to a national powerhouse.
    They also discuss the new RL Hotel concept and many of the other exciting things going on throughout the organization.

Train, Train and Train Again - 4/27/2015
For this week’s show Editor-in-Chief Glenn Haussman is in Tucson, AZ and discussing how critical a strong training program is to the success of a hotel.
  • So this week Glenn is chatting with HM Bookstore founder Rick Tomjenovic, who also happens to be a Partner in Tri-Star Hotel Group (http://www.tristarhotels.com) who’s in charge of operations and more. Rick is a guy who totally gets the importance of a well-trained team and wants to empower others to find new heights of success.
    In fact, he started HM Bookstore (www.hmbookstore.com) to give hoteliers the tools they need for success. They have amazing materials hoteliers can use to make sure their employees are the best at what they do.
    He’s joined by Pamela Barnhill, president and COO of InnSuites Hospitality Trust (NYSE: IHT) with 2 divisions, InnSuites Hotels & Suites which is her Owner/Operator group and InnDependent Boutique Collection (www.ibchotels.com), a group of 20,000 independent hotels. Pamela is not only a strong believer in training and customer service but also uses HM Bookstore with her team.
    The two groups have a new partnership, which they discuss too.

Del Sol Rises at La Quinta - 4/8/2015
For this week’s show Editor-in-Chief Glenn Haussman is in Orlando at La Quinta Inns & Suites’ annual conference (www.lq.com).
  • He’s chatting with Rajiv Trivedi, La Quinta’s Executive Vice President and Chief Development Officer all about the new Del Sol prototype, the first of which is about to open. And to share his thoughts on the opening we also have the owner of that very hotel Mike Patel on the show too.

This and That - 3/30/2015
For this week’s show Editor-in-Chief Glenn Haussman is in San Diego, CA at the amazing Hotel Del Coronado attending BITAC® Luxury (www.bitac.net)
  • He’s chatting with the legendary Bruce Ford, SVP Business Development with Lodging econometrics about pretty much everything hotel industry related. You’ll laugh, you’ll cry and there is a possibility you will learn something.

Gettys Gets It - 2/13/2015
For this week’s show Editor in Chief Glenn Haussman is in Dallas talking with the Gettys guys. They all happened to be in the same city so they grabbed the mic and boy are the results interesting in this memorable conversation with Gettys’ Principals Ron Swidler and Dan Welborn.
  • The guys really get into and talk about the fundamental changes coming to a hotel near you. Using the new concept they created along with Red Lion, we get a deep dive into the future of lodging. From how guests will use a hotel to ways owners can make more money, it’s all part of one of the most fascinating interviews you’ll hear all year.

Lawrence Vaughan
Real Gaming, Virtually - 2/6/2015
For this week’s show Editor in Chief Glenn Haussman is talking gambling. But not the kind you do in a casino, rather this is a discussion chatting about the current state of and the future prospects of internet based gambling.
  • So far it’s just in New Jersey and Nevada so Glenn tracked down Lawrence Vaughan who runs the online gaming site Real Gaming. Born out of the locals favorite South Point Hotel in Las Vegas, the guys talk all about this interesting aspect of the hospitality industry.
    Very educational and quite an interesting look at a facet of the industry that hasn’t been discussed much.

Bill Malone
Skiing to Success - 1/23/2015
For this week’s show Editor in Chief Glenn Haussman talks with Park City CVB’s President and CEO, Bill Malone.
  • During the chat they break down $7.1 billion ski-industry and what that means for tourism in a top ski town. Additionally, Bill also shares his marketing expertise with us revealing how a city can come together as a collective to all find success.
    Did you know that Park City is the biggest ski resort in the USA after Vail Resorts bought Park City Mountain Resorts (PCMR) for $182.5 million this Sept. and announced they’ll connect Canyons Resorts and PCMR to form a 7,000-acre+mega resort.
    And did you know Park City is home to the Utah Olympic Park, the venue for several events during the 2002 Olympic Winter Games and Sundance Film Festival. Approximately 45,000+ visitors spend on average a total of $63.9 million during this 10-day period (happening every January), making this world-renowned destination an expert in hosting major events in the tourism industry.

    You are going to find inspiration here and how to make successes in your market too

Hilton Garden Inn Going Global - 1/16/2015
This week Editor in Chief Glenn Haussman is in Orlando Florida and is both extremely happy, yet depressingly sad. Sad because he is so close to Disney World and yet cannot visit any theme parks. I know, we don’t feel bad for him either.
  • But he is super happy because he had the chance to line up two great interviews with amazing Hilton executives.
    First up is Jim Holthauser, EVP Global Brands for Hilton Worldwide. Jim also happens to be one of Glenn’s all-time favorite industry people and they have a great conversation on the state of travel today and how Hilton wants to overall up the experience quotient at its hotels through technology. It’s all about turning a transaction business into an experiential one.
    Then Glenn speaks with Mark Nogal, Regional Head, Focused Service Brand Management Europe, Middle East & Africa about Hilton Garden Inn expanding around the world. But even cooler is they chat about cultural differences that must be recognized as brands like HGI expand around the world. Great lesson and a fun listen too.

Hard Rock Making Rocking Changes - 1/9/2015
Editor in Chief Glenn Haussman may not live in Las Vegas, but he is there so much he might as well be
  • This week he’s at Hard Rock Hotel Las Vegas and dives in deep with Assistant General Manager Gary Scott. We all know Hard Rock set the stage for cool Las Vegas when it first opened back in the mid-1990s. And we also know it expanded in a huge way by opening up new towers and an expanded casino. But ack! They did it just as the Great Recession destroyed the economy.
    Management fell, ownership changed a couple of times, management changed up again and now the property is looking to get its mojo back. Their execs are looking to become the champion of cool once again in Sin City. They’re already doing it with cool residencies such as Kiss, but there are many massive changes in store for this modern classic. . Since we recorded this interview the property announced a Journey residency this spring. Let’s get some tickets and meet up there!
    Scott shares how he sees the future of the property, how it’s going to make its core 45 year old plus clientele happy and how Hard Rock will again rule in Las Vegas. You’re going to love this interview because it’s honest and really shows these guys have the knowledge, wherewithal and gumption to make this property, well, Rock!

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