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Coming Soon From Google Glass
Coming Soon From Google Glass    (7/24/2014)
How will this change affect the way you can deliver customer service? Find out here.
Strategy
Perspectives
Reinventing the Next Generation Hotel
Reinventing the Next Generation Hotel    (7/23/2014)
The industry is rapidly changing, here’s some ways to think differently about new hotel design.
Special Events
Properties
Breaking Records, But Massive Consumer Change Ahead
Breaking Records, But Massive Consumer Change Ahead    (7/21/2014)
Yes the industry is going great. But those that do not make some critical change could be in trouble in the long run.
Financial News
Special Events
Strategy
Atlantic City and the Sad State of the Casino Business
Atlantic City and the Sad State of the Casino Business    (7/18/2014)
This market portends the future of the state of casino gambling throughout the country. Here’s why it all went wrong.
Markets
Service Excellence From The Inside Out
Service Excellence From The Inside Out    (7/17/2014)
How do you define service excellence in your company? Here’s how you can judge if you have the right corporate culture in place to facilitate greatness.
Perspectives
Vantage Hospitality Scoops up Americas Best Franchising
Vantage Hospitality Scoops up Americas Best Franchising    (7/16/2014)
Get the details on this major transaction that will add hundreds of hotels and numerous brands to the Vantage portfolio.
Financial News
Properties
The Spoken Word Isn’t Top Priority
The Spoken Word Isn’t Top Priority    (7/15/2014)
Body language sends a message as strongly as words. But are you training staff to send positive messages through physical movement? Here’s how to do it.
Perspectives
Free Your Staff!
Free Your Staff!    (7/14/2014)
Technology can be a burden or it can liberate your hotel staff. Here’s how to liberate them to improve customer service.
Perspectives
Getting Guests Outside to Exercise
Getting Guests Outside to Exercise    (7/11/2014)
Nature is en vogue, so hoteliers are creating great outdoor fitness programs for guests.
Strategy
Service, Profit, or Both?
Service, Profit, or Both?    (7/10/2014)
Here’s how to balance that fine line between customer satisfaction and making money.
Perspectives
In Vino Veritas Part 11 - Let’s Talk China
In Vino Veritas Part 11 - Let’s Talk China    (7/9/2014)
Here’s a new spin on this week’s focus on China. Here’s how they do with wines and what this means to you.
F&B
Bridging the Chinese Cultural Chasm
Bridging the Chinese Cultural Chasm    (7/8/2014)
They’re traveling more than ever and bringing their cultural mores with them. Here’s how to better understand their needs and how to make this group enjoy your hotel.
Perspectives
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