RE: Pool Lift Pandemonium - Enough Already!
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Being a small hotel owner I can tell you this will be disaster for us. Any one remember those kits we had to buy for people with hearing deficiency, I bought 4 of those as per requirements, in last 17 years not once I have received request for it or any of the equipment. By the way we have sign at check in for the availability of equipments.
4/19/2013
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RE: Election Reflection
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Many companies provide health coverage to their employees in order to attract and retain talent. A conversion to part time workers often comes with a price, as quality of service may suffer.
Smaller businesses employing less than 30 employees, that currently have difficulty attracting and keeping loyal employees, will now be eligible for tax credits which offset the cost of providing coverage by up to 30%.
The following study looked at Massachusetts as a model and concluded that Obamacare, which shares similarities with the Massachusetts law put in place by Romney, would not have a debilitating effect on jobs or otherwise prohibit economic growth.
http://www.urban.org/UploadedPDF/412582-Will-Health-Reform-Lead-to-Job-Loss-Evidence-from-Massachusetts-Says-No.pdf
Posted by: Mr. Andrew Noce
11/13/2012
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RE: It's The People, Not the Airport!
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Great article Glenn. Sadly, you missed my favorite pet peeve. I call her Blanche Dubois, played by Vivian Leigh in A Cat On A Hot Tin Roof who has always depended on the kindness of strangers. These are women who pack their entire net worth of shoes into carry-on luggage and then need some strong, gallant man to lift the thing into the overhead bins. I say....if you can't lift it, don't bring it! Thanks for the chance to vent. This has apparently been building up for some time now.
Posted by: Mrs. Christy Winter
Email: cwinter@aptations.com
10/23/2012
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RE: It's The People, Not the Airport!
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Great article, as a frequent traveler you are right on, on every point! Let's just hope the traveling offenders read the article too!
Posted by: Ms. Sally A Reis - CDT, LEED AP ID+C, IIDA
Email: sreis@liquidelements.com
10/23/2012
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RE: Riviera Maya’s Rosewood Mayakoba Reopens After $1.6 Million Renovation
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Nice article. And the work Rosewood Mayakoba does is amazing, but they are Rainforest Alliance Verified. Rainforest Alliance doesn´t certifie tourism.
Posted by: Ms. Milagro Espinoza
Email: mespinoza@ra.org
10/1/2012
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RE: Is It The Hotel's Fault?
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Our Front Desk is trained to "screen" incoming telephone calls, i.e. if the caller specifically provides the name of the guest when the call is received, there is no logical reason why the Front Desk should not transfer the call. However, if the caller simply asks for a room number, we politely ask the caller for the name of the guest he or she is asking for. If the caller provides the correct name, the call is transferred; if the caller is unable to provide the correct name of the registered guest, we again politely inform the caller that we are unable to transfer the call for security reasons. In this particular instance, I am left wondering if the caller actually provided the Front Desk Desk with the name of the guest - if so, then the caller was already privy to the information of who was staying in the room, and the question arises on how the caller was able to obtain the information. If the caller did not provide the name of the guest and simply the room number, and the Front Desk did not ask the caller to confirm the name of the guest, then the hotel bears some responsibility for what transpired.
Posted by: Edwin Villano
Email: super8longbeach@yahoo.com
8/23/2012
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RE: Is It The Hotel's Fault?
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I have had the same thing happen to me and honestly, I think the guest was an idiot for giving this information out on the phone. He or she should have gone down to the lobby with the information.
I addressed the issue with the hotel I was staying at they basically said, this was not their problem, NEVER give this information to anyone you don't know. Besides I have never checked into a hotel that asked for my birthdate or social insurance #????
Posted by: Ms. Debra Lewandowski
Email: dlewandowski@tornranch.com
8/23/2012
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RE: Is It The Hotel's Fault?
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My question is whether the hotel would create a greater legal liability for itself by asking the question upon check in and then risking the legal ramifications of the possible failure of failing to abide by the guests instructions.
Posted by: Mr. Don West
Email: westdon@hotmail.com
8/23/2012
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RE: Lessons Learned from Top Asian Hotels
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Dear Mr. Mogelonsky,
Thank you very much for an excellent article. And welcome to the American management system; GM and upper management desk jockey's and basically can't be bothered attitude, no positive reinforcement and encouragement to junior managers, and a what's the bottom line for this week attitude (most only thinking of their next promotion). Eighteen years in hotels and I only met two great GM's, one in Australia and one on Maui, HI. Both walked their properties at least twice a day, just as a start, both got involved!
American service standards, American work ethics, and American management's attitude towards quality in the FOH and in the BOH have been going down hill for decades now, with no sight of improvement.
Again, great article, you also wrote another article a few months ago which was excellent, that one was on service I believe.
Thank you for your time and have a great weekend.
Posted by: David Jones
Email: courteousactions@gmail.com
7/20/2012
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RE: Disability Coalition Declares War on Non-Compliant Hotels
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Thanks to Glenn Haussman and Hotel Interactive for injecting a voice of reason into the pool lift controversy. I'm a small hotel owner, but also a 20-year member of a regional non-profit providing services to people with disabilities, so I am better informed than some about the challenges faced by those we serve. I know that rank-and-file disabled people and their families generally do not want to be singled out as special victims in need of all manner or special help. Rather, they want to use their own natural and learned resources to integrate as seamlessly as possible into society.
Your suggestion is the reasonable approach. Not just for the hospitality industry, but for our disable friends. Those businesses marketing themselves as water-themed resorts should take extra steps to insure accessibility.
7/19/2012
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