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Charlestowne Hotels
Hotel Management and Consulting Services
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Charlestowne Hotels
www.charlestownehotels.com
(843) 972-1400
Fax: (843) 766-6763
Mt. Pleasant,
South Carolina
United States
Hotel Management and Consulting Services
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COMPANY DESCRIPTION
Charlestowne Hotels is a full-service hospitality management company providing proven expertise in online marketing, revenue management, hotel development, operational controls, and financial reporting. Through its proficiency in the latest technologies, Charlestowne Hotels delivers efficient solutions to its owners and developers. From site selection and in-depth market studies to capital improvement analysis and debt refinancing, the ability to provide accurate forecasts and a straightforward assessment of each project is the core of Charlestowne Hotels’ business practice. Each hotel receives continuous access to dedicated corporate revenue, accounting and operational assistance that augments onsite resources to reach profit levels that would be unattainable alone.
Charlestowne Hotels’ focus on quality results combined with its proprietary systems for guest relations and social media reputation management enable their revenue, operations, and marketing teams to push ever harder to position their properties to achieve lasting competitive advantages.
Founded in 1980 by Everett L. Smith Jr. (CEO), Charlestowne Hotels has become one of the most successful firms in the hospitality industry, and one of the 50 largest hotel management companies in the United States. The current portfolio includes AAA Four-Diamond boutique hotels, luxury, historic inns, beachfront condominium hotels, deluxe mountain inns and branded full-service and limited-service properties.
Michael Tall
President & Chief Operating Officer
(843) 972-1425
Larry Spelts
Director of Asset Management
(843) 972-1428
Matt Barba
Director of Operations
(843) 972-1421
mbarba@charlestownehotels.com
Larry Spelts
Director of Asset Management
(843) 972-1428
lspelts@charlestownehotels.com
Susan Cohen
Director of Corporate Development
(843) 972-1440
scohen@charlestownehotels.com
Financial
Accounting & Auditing
Finance and Account Back Office Services
Feasibility Studies
Marketing
eCommerce Websites
Graphics & Graphic Design
Mystery Guest - Shopping
Secret
Social Media Marketing
Web-Based Brand Management
Marketing Campaign-Call Tracking
Call recording, detail records
Booking Engine, Channel Mgmt, Electronic Distribution, Inventory & Distribution
Search Engine Management & Web Analytics
Dynamic Pricing
Campaign Management, Social Marketing
Market Research
Public Relations
Customer Relationship Management (CRM)
Logo & Branding Programs
Web Development/Marketing
Website Design, Marketing
Database Development
Business Intelligence- Marketing
Database Marketing
Data Mining, Email Marketing, e-mail
Electronic Distribution Sites
Global Distribution Systems (GDS)
Search Engine Management
Web Analytics
Guest Satisfaction Measurement
Questionnaires, Survey, Customer Feedback
Service Recovery
Customer Dissatisfaction, Customer Complaints
Electronic Marketing and eCRM
eMarketing, relationship, customer
Search Engine Optimization
SEO
Pay- Per- Click Search Engine Mgmt
Online Advertising Agencies
Blog Development
Online Reputation Management
On-Line, On Line
Rich Media
digital interactive media
Electronic Comment Card
Marketing to In-House Guests
Distribution Marketing
Branding
Revenue Generating Promotions
Special occasion promotions
Direct Digital Marketing
Leisure Sales Optimization
Social Media Monitoring
Real Estate
Third Party Hotel Management Services
Operations & Asset
Hotel Development Services
Real Estate Development, Developer
Property Site Analysis, Market Studies, Valuation, Appraisals
Site Selection
Management & Development Services
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Quality Benchmarking
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Hotel, Motel, or Lodge
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Consultants
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Charlestowne Hotels and The Indigo Road Restaurant Group form Strategic Partnership
(11/1/2012)
Complementary Hotel and Restaurant Expertise Create More Formidable Management Companies
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