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The Three Pillars of Hotel Customer Service
Here’s a new way to think about improving your guest experience delivery; anticipation.
U.S. Lodging Industry Fees and Surcharges Forecast to Increase to a New Record Level in 2014 – $2.1 Billion
Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management ...
Introducing Hotel Jen – A New Way To Stay
Fresh, friendly and fuss-free. That’s the genre of Hotel Jen, the new brand revealed today by Hong Kong-based Shangri-La International Hotel ...
Fall Travel Expected to Increase
Travel is expected to increase across all generations this fall according to a national survey by D.K. Shifflet & Associates. Boomers ...
Denver’s Teatro Undergoes Transformation
Denver’s iconic Hotel Teatro has unveiled an inspired, new experiential design, reimagining the entire ground floor of the historic luxury property. ...
Northview Hotel Group Acquires Hotel Madeline Telluride
Affiliates of Northview Hotel Group ("Northview"), in partnership with a fund (the "Partnership") managed by an affiliate of Apollo Global Management, ...
Starwood Hotels & Resorts Names Thomas Mangas Executive Vice President, Chief Financial Officer
Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced that Thomas B. Mangas has been named Executive Vice President, Chief Financial ...
Starwood Hotels & Resorts Expands Presence in Thailand with the Debut of Sheraton Samui Resort
Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) announced its world-renowned Sheraton brand will continue to expand its footprint in Thailand with ...
Residence Inn Hotel To Open In Murray, UT
The 136-suite Residence Inn by Marriott in Murray, Utah is scheduled to open next week. Located at 171 East 5300 South, ...
Semiahmoo Resort, Golf, & Spa Hires Mark Andrew As Resort GM
Semiahmoo Resort, Golf, & Spa, an iconic seaside resort located on the Semiahmoo Spit in Blaine, Wash., has hired Mark Andrew ...
Andrew Bartlett Joins Harbor View Hotel On Martha’s Vineyard As Gm
The historic Harbor View Hotel has named Andrew Bartlett as its new general manager. He will oversee all operations of the ...
Outsourcing Your Accounting: The Final Frontier
In the hotel industry, there have constantly been new developments, concepts and progressive ideas in areas like technology, marketing, and so ...
Deals & Partnerships