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The Time Nyack Hotel Enables Guest Service With Amazon Alexa

Monday, December 04, 2017
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NEW YORK, NY—The Time Hotel in Nyack, New York, is engaging guests with Amazon Alexa. With a fresh new take on hospitality, the Dream Hotel Group, which operates The Time Nyack, chose Volara to provide the software that manages voice interactions with their guests.

Planning your wedding? Thanks to this new technology, The Time Nyack now offers brides and grooms a chance to welcome their wedding guests with a personal greeting in their own voice over the Amazon Echo Dot. Hosting a corporate retreat? The Echo Dots at The Time Nyack can share an in-room welcome in your CEO’s voice with your entire team to get them excited and engaged.

Every guest can have the services of the hotel - whether concierge, housekeeping or valet - at the tip of their tongue. Next time you forget your toothbrush, there will be no need to pick up the phone. Just ask Alexa.

“The Time Nyack brings modern amenities to a boutique hotel environment in the heart of the Hudson Valley The Volara-powered Amazon Echo Dot devices found in our guest rooms are well equipped to handle guest requests, like helping them find local restaurants, music, amenities and events,” said Christian Cooper, Vice President of Information Technology at Dream Hotel Group. “Volara’s software not only allows us to manage the voice interactions with our guests, but also to route requests to the appropriate member of our staff.”

“Volara is thrilled to be partnering with Dream Hotel Group to bring cutting edge voice-based guest experiences to its guest rooms,” said David Berger, CEO of Volara. “Volara’s solution, which is custom tailored to meet the specific requirements of The Time Nyack, is running atop the Amazon Alexa platform. It puts the services of the hotel at the tip of guests’ tongues, while always leaving a smile on their faces.”

New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel’s unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.

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