Intelity, a leading hospitality software solution company, has attained yet another achievement – New York City's Bryant Park Hotel is the 50th hotel to sign up for the ICE (Interactive Customer Experience™) Mobile technology.
With this addition to its boasted amenities, Bryant Park Hotel, located just outside of Times Square, will provide guests with the option to access a full menu of services via their smartphones or tablets. Once the ICE Mobile software is downloaded to their personal device from the Apple App Store or the Google Play Store for Android, guests can use it for a variety of purposes, including ordering room service, requesting turn-down service and scheduling a wake-up call.
The rapid increase in smartphone and tablet usage among travelers has led many hotels to seek a full-service app for their guests. Approximately half of all US adults own a smartphone, according to a survey published by the Pew Internet Project earlier this year, and that figure rises to nearly three-quarters among adults between the ages of 25 and 34. Meanwhile, TripAdvisor reports that one in four travelers consider their tablet an essential carry-on item.
Intelity CEO and President David Adelson said, “Mobile technology is flourishing, especially among leisure and business travelers. It's becoming more than just a trend. It's becoming a modern way of life for the vast majority. We are pleased to be able to partner with Bryant Park Hotel and our other clients in assisting them with keeping up with this force and providing the content, convenience and control that their guests demand.”
For more information on Intelity, visit www.intelitycorp.com.
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 25 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone and tablet (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com. For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).