ORLANDO—-When the Headlands Coastal Lodge & Spa opened its doors last month in Pacific City, Oregon, Intelity was there powering the property’s mobile app and providing direct access to property information. Equipped with the Intelity Guest Service Platform, Headlands is enabling its guests to control their experiences and engage with the Lodge and Spa from their mobile devices even before they arrive on property. Once checked in, the custom mobile app can also be accessed via Intelity Bedside tablets.
“Intelity is enabling us to touch our guests and communicate with them in the most effective way possible,” said Jennifer Nelson, Headlands Coastal Lodge & Spa General Manager. “Our mobile app equips guests with service information they would not otherwise know about, and the in-room tablets add another touch point to reach guests and keep them engaged.”
The Headlands Coastal Lodge & Spa mobile app, available for download on Google Play or the App Store, provides complete Lodge and Spa information. Guests can also get details on the Meridian Restaurant & Bar, Tidepools Spa & Wellness, local and Lodge events, adventure packages and more. Intelity Bedside maximizes the guest’s connection to hotel staff as an in-room solution via a tablet. The tablet dashboard also features a modern alarm clock and an audio component that enables guests to listen to 100 international radio stations.
“Headlands Coastal Lodge & Spa is the first luxury hotel on the Oregon coast to open in over a decade,” said Gregg Hopkins, Intelity chief sales and marketing officer. “Every element of Headlands is designed with guests’ comfort and choices in mind. The Intelity Guest Service Platform helps guests make the most of their travel experiences through one-touch access to anything they may need or want to know about. This service showcases Headland’s commitment to delivering the highest levels of guest service in the mobile solution guests appreciate most. We’re thrilled to add Headlands Coastal Lodge & Spa to our growing portfolio of customers.”
Headlands Coastal Lodge & Spa is located at 33000 Cape Kiwanda Dr., between Pacific City’s beachfront Pelican Brewing Company and Cape Kiwanda Natural Area. The property features 33 lodge guestrooms and 18 cottages, each with a balcony and ocean view. Private meeting rooms are available for small groups, weddings or corporate events. The Meridian Restaurant & Bar serves innovative Northwest cuisine in an open kitchen, with menus sourced from the sea and local farms. Tidepools Spa & Wellness features massage and treatment rooms, steam rooms, shower and changing spaces, and a workout area with free weights, treadmills and elliptical machines. Indoor and outdoor exercise options are available.