NEW YORK—SIXTY Beverly Hills has selectedALICE’s hotel staff and concierge technology - ALICE Staff andALICE Concierge - to streamlinetask management and improve staff communication. The luxury boutique, juststeps from storied Rodeo Drive, joins sister properties SIXTY SoHo and SIXTYLES on the ALICE platform.
Implementing ALICE has transformed operations for all staff departments,including the front desk, which now has much more time to devote to guests.Since all guest requests and internal work orders are entered into and followedup with directly in ALICE, the front desk no longer has to route tasks or radiocolleagues to determine the status of a request. Guests who stop by the frontdesk can get answers to their questions right away, and guests who call thefront desk no longer have to be put on hold while staff quickly try to get intouch with other team members.
Other departments also now spend much less time on the phone. WithALICE, housekeeping and maintenance now manage their tasks on mobile devices,eliminating the need to call the front desk in between assignments. ALICE hasalso improved communication within and between these teams via photoattachments (which let staff instantly communicate issues with photos takenright on their mobile devices), and ALICE’s translation portal (which helpsnon-English speaking staff continue to communicate with one another in theirnative language).
The Concierge department appreciates using a concierge system that isintegrated with those used by the other staff departments. Being able to submitrequests to other departments via ALICE on behalf of guests, means theconcierge team can assist guests with requests which may might be betterdirected toward another department. And because this can be done just by typingquickly into ALICE, a Concierge can attend to this while still talking withguests or fulfilling other tasks.
SIXTY Beverly Hills Front Office Manager Taryn Wolfe is delighted withhow logging staff activity and guest requests with ALICE has provided her agreater understanding of her operations, as well as ensured more accountabilityfor her team. With ALICE, there’s now a record of communication, (digital)paper trail of assignments, and insight to how long it takes for certain tasksto be completed, as well as who completed them. “Everyone calls her ‘trustyAlice’,” says Wolfe. “She’s the greatest confidant you could have.”