CHICAGO—As hoteliers battle the challenges of keeping up with rapidlyevolving communications technology and controlling their higher costs, Cloud5Communications announced growing demand for its advanced solutions and an expandedteam, adding senior professionals in operations, marketing and sales.
Cloud5 is the recognized leader in translatingcomplex communication needs into simplified networks and strategies, resultingin unmatched network efficiencies, improved guest satisfaction and revenueenhancement opportunities for its clients. The new hires come at an opportunetime as Cloud5 attains its next level of growth, achieving 4,000 hotel clientsand receiving coveted network standards certifications for several major hotel brands.
These team additions allow Cloud5 tofurther expand its ability to serve rapidly growing customer demand, driven bythe industry’s continued movement toward more advanced, integrated data andvoice networks. More hoteliers are lookingfor long-term strategies that take into account guest trends for high volumedata and streaming applications as well as anticipate new requirements in newareas such as location-based messaging and mobile guest services.
Mark Holzberg, Cloud5 CommunicationsExecutive Vice President and Chief Commercial Officer said, “With these newindustry experts now part of Cloud5, we’re even better equipped to elevate oursupport and operations processes to serve the complex needs of our hotelclients and expand business development efforts, responding to the acceleratingdemands for integrated data and voice solutions.”
The appointments announced today, include:
Steven Heselius, Senior Vice President of Operations.A 25-year hospitality industry veteran, Steve manages all aspects of thegrowing Cloud5 technology operations and support teams, includingimplementation, project management, provisioning and service. Prior to Cloud5,Steve held leadership positions in hospitality technology and operations withglobal brands such as Hard Rock Hotels & Casinos and Ginn Clubs & Resorts.
Katrina Pruitt-Andrews, Vice President of Marketing. Katrina leads Cloud5 marketing communications and branding, includingpublic relations, web, events, advertising, direct marketing and salesengagement. She brings more than 20 years of hospitality experience withindustry leaders such as MICROS, Sabre, and Travelclick, and a track record ofhelping deliver high value, actionable insight to the market.
Jeff Smith, Director of Business Development. Jeff is focused on developing Cloud5 customer relationshipsin the Western US from his base in Los Angeles. He works with hotels, ownersand management companies to optimize integrated HSIA, hosted PBX/VOIP andWAN/LAN network solutions to deliver quality service to staff and guests. Priorto Cloud5, Jeff was with HIS and Quadriga Americas, and now brings 20 years ofconsultative business development experience to Cloud5.
Graham MacDonald, Director of Business Development. Based in the mid-Atlantic region, Grahamis an experienced hospitality technology business development professional.Focused on the eastern US, Graham helps hotel operations, management companiesand ownership groups derive operational and guest service value from robustcloud-based data and voice solutions plus enhanced networking. He brings a wealth of knowledge from his experience atcompanies such as PureHD, Single Digits, Swisscom and iBAHN.
Alexandre (“Alex”) Fux, Senior Enterprise Sales Engineer. Alex provides high-level engineering and product support for themost advanced customer networks and applications. He builds and nurtureslong-term relationships with clients, providing product and technology guidancefor complex requirements, as well as solutions design and engineering foradvanced networks, specializing in major accounts. Alex has many years of experiencein the US and Europe through his work at Single Digits and Swisscom.
Holzberg concluded, “Today’s hoteliersface the twin challenges of fast-evolving technology demanded by guests to meettheir rapidly changing communications needs, and the imperative to containoperating costs with solutions that meet those needs. Cloud5 delivers simple, all-inclusive,cutting-edge solutions in a single place – helping hotels create communicationsstrategies for the long term, and achieve cross-platform efficiencies neveravailable before. We’re thrilled to announce the expansion of our team toaccelerate our company’s growth, and our customers’ success, in the weeksahead.”
Cloud5’s integrated solutions provideinnovation, cost effectiveness and operational efficiencies, to let hotelierssave time and money as they meet increasing guest demands for seamless technologywith ease, while driving revenue and profitability at the same time.