Intelity, a leading provider of integrated technologies to the global hospitality industry, announces the installation of its award-winning ICE guest services solution at the WestHouse Hotel New York, a new luxury hotel in Midtown Manhattan and part of both the Highgate Hotels and LaSalle Hotel Properties portfolios.
The installation comes on the heels of Intelity’s recent designation by Highgate Hotels as a preferred vendor for all guest services.
Guests will be able to use in-room tablets equipped with Intelity’s ICE (Interactive Customer Experience™) Touch in-room software to access all hotel and concierge services, including placing room service orders and making housekeeping requests. The tablets, featuring the most recently released version of the ICE platform, feature full alarm clock and world radio functionality, allowing the WestHouse to replace traditional in-room alarm clocks and guestroom compendiums with an interactive, digital guest experience. Guests can also easily access information about the surrounding area and local attractions, view digital copies of newspapers, and connect to social media accounts.
The tablet software fully integrates with the hotel’s back-end management systems, including the Property Management System and eventually the Point-of-Sale and HotSOS hotel service optimization systems as well. These integrations and accompanying back-end control panel serve to facilitate the hotel’s operations by streamlining guest requests through a single entry point, enabling tracking of request fulfillment and providing analysis tools for management insight. Monitoring of metrics, guest preferences and response patterns allows the hotel to tailor its guest service strategy in a proactive manner with direct messaging and instant content editing capabilities.
“We are pleased to feature Intelity’s advanced technology in all of WestHouse New York’s guest rooms and suites,” said Jeff Toscano, Vice President of Lifestyle Hotels, Highgate Hotels. “Intelity boasts an established reputation for its ability to deliver a high-quality, effective and innovative platform. This technology allows us to offer our guests the highest standard of service.
Completed in the final quarter of 2013, the WestHouse Hotel New York is the first 5-star hotel under management by Highgate Hotels in New York.
Intelity Senior Vice President of Sales Jennifer Ranno said, “Having our technology featured at the WestHouse is a remarkable success for our company. We were pleased to be asked to assist Highgate Hotels with the launch of their new lifestyle brand and ensuring that their guests enjoy a premier level of service during their stay. ICE is the most widely installed guest services platform in the world, and we continue to seek to penetrate the global market with installations of our complete portfolio of mobile and in-room software solutions.”
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services Software-as-a-Service platform, ICE (Interactive Customer Experience™). With over 40 plus certified integrations to hotels’ back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system all from a centralized guest services platform. Since beginning operations in 2007, Intelity has gained a reputation as a leader in hospitality technology with the installation of ICE across six continents and almost 1,000 hotels, including most major brands and many celebrated independent properties. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or visit http://www.intelitycorp.com.
About Highgate Holdings LLC
Highgate Hotels is a leading independent and fully integrated hospitality management company. Founded in 1988, the firm has acquired individually and with partners, more than 80 hotel properties. Highgate Hotels presently owns and/or operates a portfolio of more than 24,000 rooms located primarily in major gateway markets including New York City, San Francisco, Washington DC, Boston, Miami and Honolulu. Highgate’s Lifestyle Division of Hotels, focuses on luxury and lifestyle properties. In New York City, in addition to WestHouse New York, the division operates Park Central, the Quin, NYLO NYC, The Row, and soon to debut, The Knickerbocker Hotel.
About WestHouse Hotel New York
Newly opened in December 2013, WestHouse Hotel New York is more than just a new luxury lifestyle hotel; it is an entirely new hospitality concept providing a curated portfolio of upscale services and amenities and an elevated level of intuitive service designed to satisfy the world’s most discerning guests. Designed by Jeffrey Beers International, WestHouse provides a one-of-a-kind “house away from home” experience, blending the refined elements of an upscale New York City townhouse with the amenities and services of a five-star luxury boutique hotel. It is the first New York hotel to offer a comprehensive selection of luxury inclusive benefits, exclusive amenities and elite experiences to hotel guests through its Residents Fee, an unprecedented fee of just $30 per person, per night. This tax-inclusive fee provides for daily European-style breakfast presentations, afternoon tea, hors d’oeuvres, evening canapés, beverages (alcoholic & non-alcoholic), and Barista crafted coffees, WiFi and local calls, 24-hour business center services, in-room water selection, and choice of daily digital newspapers and magazines.
A member of Small Luxury Hotels of the World™, WestHouse is ideally located just steps away from Central Park and within walking distance to the finest art and culture with Carnegie Hall and MoMA on the doorstep, Broadway Shows, fine dining, and other New York City landmarks and attractions. WestHouse was the recipient of U.S. News and World Report’s Silver Award, recognizing it as one of the best new hotels in 2014.