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Cancun’s Largest Resort Chain, Palace Resorts, Automates Linen and Laundry Operations with InvoTech

Tuesday, March 25, 2014
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Palace Resorts, the company that sets the standard in five-star, all-inclusive resort accommodations, recently installed the InvoTech Systems, Inc. Multi-Property RFID Linen and Laundry Systems for automated linen and laundry control and cost reduction. Palace Resorts implemented the InvoTech Linen System at all of its resort properties and installed InvoTech’s Laundry System at the Palace Resorts laundry distribution center. The InvoTech Systems provide Palace Resorts with complete control over linen inventories and establishes more efficient operations. Click here to get more information on InvoTech’s Linen, Uniform, and Laundry Systems.

InvoTech provides multi-language systems for flexible staff use
InvoTech provides Palace Resorts with both Spanish and English language operating systems, so that each user can specify his or her preferred language for ease of use. InvoTech also supplied on-site system training and reference guides in both Spanish and English.

Palace Resorts relies on InvoTech to control laundry operations and increase efficiency
Palace Resorts Corporate Operations Director Lorena Zahoul said, “The InvoTech Systems provide our linen and laundry operations with better control and much greater efficiency. Palace Resorts installed InvoTech to consolidate all laundry processing and centralize inventory, to increase staff productivity. The systems' multi-property functionality better manages inventory levels and laundry activity for all of the resorts from one system. InvoTech allows us to track and control what each resort ships to, and receives back from, the laundry distribution center, for more accurate inventories.”

UHF-RFID technology accurately inventories half a million linen items
InvoTech installed UHF-RFID Linen Reading Stations at each Palace Resort for real-time tracking and processing of entire laundry carts of soiled linens going to the Palace Resorts laundry distribution center. The UHF-RFID Reading Stations also process pallets of bundled clean linens returned by the laundry. The pallets carry as many as 3,000 linen items.

Palace Resort’s laundry distribution center, uses the InvoTech Laundry System to keep each resort’s linens separate while at the same time, monitoring quality control and automates recordkeeping for all laundry activity and expenses for each property. InvoTech automatically tracks linen movement between each resort and the laundry center to eliminate losses and to ensure that the linen is delivered to the correct resort. Palace Resorts uses UHF-RFID Portable Handheld Readers with InvoTech Mobile Software to automate the monthly physical inventory of linens at each property.

Palace Resorts has approximately 500,000 linens tagged with Fujitsu UHF-RFID laundry tags provided by InvoTech. InvoTech’s UHF-RFID reading stations are powered by Impinj Speedway Revolution Readers. InvoTech also supplied Palace Resorts with Motorola MC9190-Z UHF-RFID portable handheld readers utilizing InvoTech Mobile Software.

InvoTech President Jeff Welles said, “InvoTech’s Linen System provides Palace Resorts with a perpetual linen inventory for each property. It also monitors the aging of each linen item based on usage for quality control and to forecast linen purchases. The InvoTech Laundry System established total control at the Palace Resorts laundry distribution center, and ensures that linens are shipped to the correct resort properties. Automatic tracking and recordkeeping enable the system to accurately report and identify missing linens and pinpoint discrepancies between outgoing and incoming laundry items."

InvoTech Multi-Property Uniform System significantly reduces loss, new purchases
Palace Resorts also uses InvoTech’s Multi-Property Uniform System to track and manage employee uniforms. The system maintains employee uniform assignments, establishes accountability, and reduces loss. InvoTech’s advanced automation enables Palace Resorts to transfer uniforms between properties, which has significantly reduced uniform purchases since the system's installation in 2008.

InvoTech clients include MGM Resorts International, Hyatt Hotels, Marriott, Hilton Hotels, Universal
Studios Florida, Wynn Resort Las Vegas and Macau, Madison Square Garden, MSR-FSR Laundry, Empire State Building, Loews Hotels, Mandarin Oriental, and other leading companies. InvoTech’s international clients include the Venetian Macau Resort Hotel; MGM Grand Macau; Four Seasons Macau; Grand Hyatt Shanghai, China; Burswood Entertainment Complex, Australia; Sheraton Seoul, Korea; and Resorts World Sentosa Singapore.

About Palace Resorts
With seven oceanfront resorts overlooking the sparkling turquoise waters of the Caribbean Sea, Palace Resorts sets the highest standards for five-star all-inclusive vacations in Cancun, Cozumel, Isla Mujeres and Riviera Maya, Mexico. Offering luxurious and spacious accommodations accentuated by signature in-room whirlpool tubs, nightly entertainment, the Caribbean’s most extravagant spas and premier Jack Nicklaus signature golf courses, Palace Resorts offers a truly exceptional experience for travelers. The unparalleled level of service and comfort found at each property makes Palace Resorts a leading provider of world-class resort vacations. For more information, visit www.palaceresorts.com.


About InvoTech Systems
InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of software management and control systems for uniforms and linens, and for laundry and security operations. The company serves markets that include hospitality, healthcare, commercial laundry, and amusement industries worldwide. InvoTech’s systems increase clients’ profitability. Its products deliver vital information that establishes ultimate control and total accountability. Operations are streamlined and service levels are improved – all with reduced labor and operating expenses. InvoTech produces and supports 100% of its system and product development in-house. Its trusted staff averages 10 years of reliable technical experience, knowledge of methodologies, and industry depth. InvoTech evolves technology-based solutions regularly, based on client- and staff-driven innovations. The company is rooted in a culture that emphasizes long-term client relationships and superior customer service. InvoTech Systems, Inc. is honored to have a 98% client retention rate. For more information, please visit www.invotech.com.

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