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Taj Hotels Resorts and Palaces Implements Connect Call Global’s Managed Services

Wednesday, March 19, 2014
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Today, at the Asian American Hotel Owners Association (AAHOA) Annual Convention being held at the Pennsylvania Convention Centre in Philadelphia, Connect Call Global (CCG), a leading managed service provider that specializes in upgrading and maintaining voice, television and data systems in hotel environments, announced that Taj Resorts Hotels and Palaces has implemented its cloud-based managed services network to improve WiFi access across three domestic locations. The technology allows the hotels to improve guest satisfaction and improve network operations at each property.

WiFi ranks as the top-requested hotel amenity among guests, however existing networks don’t often support the growing number of wireless devices visitors are connecting to the Internet. Taj Resorts Hotels and Palaces, which operates 108 hotels across India, and an additional 17 international locations in Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East, has a corporate mission to exceed customer expectations. Realizing basic Internet service was not adequate to support guests’ increasing high-speed Internet needs at its luxury Boston-based property, the hotel began evaluating a customized managed services solution that would support the escalating number of wireless devices guests were connected to the Web. Besides requiring a scalable solution that supported remote real-time visibility into user WiFi connections and performance, the hotel also wanted a cost-efficient option comprised of reliable software and hardware components.

The company selected CCG’s Unicom Service Gateway, a cloud-based policy management and captive portal solution, along with Motorola’s WLAN access network and new fiber distribution network. CCG Unicom Service Gateway interfaces with the hotels Property Management System (PMS) providing Hotel Executives with real-time network statistics and reporting. CCG remotely manages and maintains the network for Hotel Executives freeing them up to focus efforts on the guest.

Since deploying the solution at the Taj Boston property in January, the location has reduced service calls and supports more reliable wireless connections.

“We didn’t want a technology vendor, we wanted a technology partner,” said Sunil Kumar, Director of Information Technology, Taj Boston. “Many of our customization pre-requisites were standard in their solution, and we share many of the same business beliefs as CCG.”

The chain’s Taj Campton Place, San Francisco, and The Pierre, New York City, properties went live with the managed services solution in February and March, respectively.

“Unlike competitors, we own the network and data pipe, which allows us to maintain services from our data center,” said Chris Lutts, President and CEO for Connect Call Global. “Our ability to test, deploy and monitor performance from our data center enables us to deliver efficient, cost-effective service to our customers.”

To learn more about how Connect Call Global is helping Taj Hotels Resorts and Palaces improve customer satisfaction stop by Booth #266.

About Taj Hotels Resorts and Palaces
Established in 1901, The Taj Group of Hotels is one of Asia's largest and finest group of hotels, comprising 108 hotels in 63 locations across India with an additional 17 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. Whether set among world-renowned landmarks, idyllic beach resorts, authentic Grand Palaces, or raising the bar for modern business hotels, each Taj property offers an unrivalled combination of warm Indian hospitality, world-class service and modern luxury. For over a century, the chain’s iconic flagship, The Taj Mahal Palace, Mumbai, has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. The Taj Group of Hotels is part of the Tata Group, India's premier business house.

About Call Control Global
Connect Call Global is a managed service provider that equips hotels with next-generation voice, data and television service. The company partners with best-in-class technology partners to provide customized communications platforms, seamless service, single-contract management and long-term savings. Learn more about Connect Call Global at http://www.connectcallglobal.com/.

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