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Grand Residences Riviera Cancun Selects Jose Alberto Monzon As Chief Concierge

All-new luxury resort adds Mexico’s chapter president of the prestigious Les Clefs d’Or to its elite team.

Tuesday, February 18, 2014
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The all-new, all-suite Grand Residences Riviera Cancun, a member of the esteemed Leading Hotels of the World collection, is proud to announce the appointment of 20-year industry veteran Jose Alberto Monzon to the position of chief concierge. Monzon, who was also recently named president of Mexico’s chapter of Les Clefs d’Or, will enhance the resort’s unique blend of warm Mexican service and European hospitality. Through his tireless dedication and keen attention to detail, he will ensure a flawless luxury experience that not only fulfills guests’ requests but also anticipates their unique needs and interests.

Monzon’s humble beginnings in the hospitality industry began stocking minibars at the former Nikko Hotel in Mexico City (now the Hyatt Regency Mexico City). As a result of his passion for guest service, he eventually found his calling at the concierge desk. His efforts were recognized in 2004 when he received recognition after a rigorous process from the esteemed international association Les Clefs d’Or, including multiple meetings, national and international congresses, examinations and completion of a special project. Named for the gold key badges that members display on their clothing, the organization was established more than 80 years ago by 11 concierges in Paris and is the premier network of professional hotel concierges with nearly 4,000 members from more than 50 countries.


General Manager Carlo Bicaci commented, “Jose embodies all the qualities of a chief concierge, from persistence to creativity to discretion. We are confident in his leadership of the concierge team and know he will be a trusted resource for guests.”

Originally from Veracruz, Mexico, Monzon has resided in Cancun for the past seven years, bringing personal, first-hand knowledge of the destination to his work. In addition to his concierge duties at Grand Residences, he is also president of the Asociación de Concierges de México, the Mexican chapter of Les Clefs d’Or, which represents more than 180 concierges from different hotels throughout the country, from which 112 are Clefs d’Or. This year, he will preside over the XVIII Panamerican Congress, where multiple concierges from the U.S., Canada, Argentina, Colombia, Venezuela, Costa Rica, Peru and Brazil will gather together in Los Cabos, Mexico. Monzon also leads charity activities for the organization as well as educational outreach to universities to teach students about careers in the service industry. Monzon holds a degree in hospitality and tourism.

To contact Monzon and to begin planning an unforgettable stay at Grand Residences, email concierge@grandresidencesrivieracancun.com, visit http://grandresidencesrivieracancun.com/concierge-services.asp or stop by the resort’s concierge desk, where he can be easily identified by the gold keys proudly displayed on his lapel.
For more information about Grand Residences Riviera Cancun or to make a reservation, call 1-888-387-4702 or visit www.grandresidencesrivieracancun.com.

About Grand Residences Riviera Cancun
An affiliate to the prestigious Leading Hotels of the World collection, the 103-all-suite Grand Residences Riviera Cancun debuted on December 7, 2013. Nestled in a private enclave between scenic Riviera Maya and bustling Cancun, this exclusive hideaway is ideally located between the world’s second largest barrier reef and a tranquil nature preserve. This five-star resort sets a new standard in luxury beachfront living: sprawling suites designed as private residences; gourmet dining; a world-class spa and salon; personalized beach and pool service; and much more. The ideal spot for outdoor adventurers, Grand Residences provides guests with experiences of a lifetime such as snorkeling along the world’s longest underground rivers, exploring the historical treasures of ancient Mayan ruins or simply unwinding on miles of white-sand beaches. For shopping and nightlife, tropical beach hotspot Cancun is only eleven miles away. For more information or reservations, call 1-888-387-4702 or visit www.grandresidencesrivieracancun.com.

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