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ReviewPro enters strategic partnership with The Ritz London

The property in London’s West End to improve its already high levels of service excellence by leveraging ReviewPro’s online reputation and social media analytics solution

Wednesday, December 18, 2013
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ReviewPro, the leading provider of online reputation and social media analytics for the hotel industry, has just entered into a strategic partnership with The Ritz London,the renowned property in London’s exclusive West End area, that has received countless accolades and awards for its luxurious Louis XVI style interiors,meticulous service and exquisite bar and restaurants. ReviewPro’s award-winning solution will help The Ritz London deliver a superior guest experience to its clients by effectively listening and responding to their online feedback.

The Ritz London opened in 1906 and it has been universally praised as the benchmark by which other hotels are measured. Awarded by the likes of Tatler, Condé Nast and TripAdvisor, among others, it remains the first and only hotel to have received a Royal Warrant from His Royal Highness The Prince of Wales. Besides its landmark position, the property offers its guests 133 rooms and suites not only with luxurious interiors but also with the latest technology, including high-speed broadband Internet access.

RJ Friedlander, CEO of ReviewPro, said, “The Ritz London has been the hotel of choice for discerning guests from all over the world for more than a century and has reached unparalleled levels of service and operational excellence. We are thrilled with the prospects of contributing to improve their already unmatched quality standards by providing critical insight into their strengths and areas of improvement, based on the analysis of thousands of mentions from the most relevant online travel agencies, review websites and social media platforms”.

ReviewPro has thousands of clients in more than 80 countries, including leading groups such as Louvre Hotels, Meliá Hotels International, Kempinski, The Red Carnation, CitizenM and Apex Hotels and iconic individual properties like Fouquet's in Paris, the Hotel 41 in London and Library Collection’s exclusive portfolio in New York.

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