On October 29, 2012, the Seaport area was devastated by high tides, resulting from Super Storm Sandy. Water rose up to 5 feet and destroyed many of the businesses in the area. Just days after the storm, the cleanup started and the true devastation of the event was realized. Like most business in the South Street Seaport area, the BEST WESTERN PLUS Seaport Inn Downtown lobby was flooded and destroyed. As soon as it was possible, General Manager ZB Moham and his team began major cleanup and repairs.
Determined to get the hotel reopened, the team worked round the clock and within 45 days after the storm, the hotel had a brand new lobby and was again open for business. “We greatly appreciate the support of our loyal guests and our staff during that difficult time,” said Mr. Moham. “As we mark the one year anniversary of the storm, the hotel is flourishing and the area is revitalized with restaurants and shops open for business including the Paris Café, Acqua Italian Restaurant and Mark Joseph Steakhouse,” added Mr. Moham.
When the hotel reopened the team renewed their commitment to providing guests with superior customer care. As a result of the team’s dedication to providing superior care to their guest’s, the BEST WESTERN PLUS Seaport Inn received three prestigious awards at the recent Best Western International Convention.
The BEST WESTERN PLUS Seaport Inn was recognized with the M.K. Guertin Award, the Champion Customer Care Award and the Best Western Green Award.
The prestigious M.K. Guertin Award is bestowed upon those member properties that have represented the vision of Best Western’s founder and best demonstrated exceptional levels of service, quality, value and commitment to the brand. The Champion Customer Care Award honors properties that demonstrate and best exemplify exceptional levels of service and care. The Best Western Green Award is earned by properties that demonstrate a commitment to sustaining resources and reducing their carbon footprint. The hotels must also meet quality standards and other membership requirements to qualify for each award.
The BEST WESTERN PLUS Seaport Inn Downtown is one of only 20 hotels out of more than 2,400 properties in the U.S. and Canada to receive all three of these awards.
“The M.K. Guertin Award recognizes those Best Western hotels in the top percentile that truly demonstrate the highest levels of quality and service within the brand,” said Julie Montmaneix, Chairman of Best Western International’s Board of Directors. “The BEST WESTERN PLUS Seaport Inn was also awarded the Champion Customer Care Award for its strong commitment to providing superior customer care to guests and the Green Award for its dedication to environmentally-friendly practices.”
ABOUT BEST WESTERN INTERNATIONAL, INC.
Best Western International, Inc., headquartered in Phoenix, Ariz., is a privately held hotel brand made up of more than 4,000* BEST WESTERN®, BEST WESTERN PLUS® and BEST WESTERN PREMIER® hotels in more than 100* countries and territories worldwide. Now celebrating 67 years of hospitality, Best Western welcomes hundreds of thousands of guests nightly. Best Western provides its hoteliers with global operational, sales, marketing and promotional support, and online and mobile booking capabilities. More than 20 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. The brand’s partnerships with AAA/CAA, race car driver Michael Waltrip, and Harley-Davidson® provide travelers with exciting ways to interact with the brand. In 2012, Best Western won a record number of awards, including AAA’s Hotel Partner of the Year, CAA’s Partner of the Year, TravelClick’s eMarketer of the Year and Compuware’s Best of the Web Gold awards.
For more information or to make a reservation, please visit www.bestwestern.com.
*Numbers are approximate and may fluctuate.