On this on demand and downloadable episode, Hotel Interactive Editor-In-Chief Glenn Haussman has a great show in store for you.
This week Glenn speaks with Phil Cordell, Global Head for Focused Service and Hampton Brand Management for Hilton Worldwide.
In this segment we discuss how Hampton is adapting to today’s modern audience on the cusp of its 30th anniversary. This is a fascinating peek into customer behavior, psychology and how to keep hotel owners happy with their Forever Young initiative.
Then we speak to Richard Kessler, Chairman and CEO and Mark Kessler, President & COO of the Kessler Collection of hotels. These men deliver incredibly high caliber guest experiences with phenomenal service. So we looked into figuring out just why they are able to do it. We also learn the story of how Richard built this company and how he created many of the concepts you see as standard in hotels today. Oh yeah, he invented deep themeing too. You will LOVE this interview.
So get set for an exciting and entertaining show.
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