The Westin Harbour Castle recently embraced the new Westin Haven initiative and moved their ElevenGC guest computer solution into the lobby. The Westin Haven is a public space concept inspired by nature that allows travelers to “stay balanced, refreshed and connected on the road.” Read the full story about Westin’s new Haven brand initiative here.
In partnership with Eleven, Westin’s preferred provider of its Haven solution, the Westin Harbour Castle moved their iMac guest computers into the lobby, creating a tech oasis where guests can access email while reviving with coffee, food, or a glass of wine brought to them by helpful wait staff.
Eleven’s ability to provide limited complimentary access for guests along with both credit card and bill-to-room payment options was a key factor in the hotel’s careful selection of a guest computer provider. Now, The Westin Harbor Castle Haven can capture a new market of on-the-go travelers by coupling access to technology with a revitalizing atmosphere.
“The new lobby location is perfect. We already see an influx of guests consistently visiting the new Haven to check emails and look up local offerings,” says Westin Harbour Castle Marketing Manager, Valerie Brive. “As we continue to update furnishings, we expect even more business from non-hotel guests who need to connect while refreshing with a bite or beverage from our café.”
In an environment of constant change, The Westin Harbour Castle manages to innovate without losing sight of their gold standard of service. “With such a large amount of meeting space, they know that many attendees will be local and not necessarily staying in their hotel,” commented Dan Meub, Eleven’s CEO. “To create new revenue opportunities, they continue to adapt their guest computers to reflect the needs of their hotel and non-hotel guests alike. That’s what makes them such a successful property.”
About Eleven Wireless
Eleven delivers compelling software that powers the online guest experience in hotels, with two key product lines: ElevenOS and ElevenGC, both of which run on Eleven’s cloud-based platform. ElevenOS is hospitality's only cloud-based guest Internet platform that manages the online guest experience across multiple devices, multiple locations, and multiple network service providers. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, suites, club lounges, and more. All solutions provide powerful revenue management so hotels can remain competitive while adding incremental revenue to offset their guest technology investment. Eleven is rapidly becoming hospitality’s guest technology standard and is relied on by thousands of hotels including nearly all of the major brands and leading boutiques. For more info visit www.elevenwireless.com.
About The Westin Harbour Castle
The Westin Harbour Castle is a Four Diamond “resort in the city” located on Toronto’s waterfront within walking distance of the downtown financial district. With over 70,000 square feet of self-contained meeting space and 977 guestrooms offering spectacular views of Lake Ontario, The Westin Harbour Castle is the preferred choice for Meeting Planners and business travelers. With services and menu choices focused on living and feeling well, guests of The Westin Harbour leave the hotel feeling better than when they arrived. For more info, visit westinharbourcastletoronto.com.