Occidental Hotels & Resorts is proud to announce the appointment of Lorenzo Chan as the General Manager of the original adults-only all-inclusive luxury resort Royal Hideaway Playacar, located in Riviera Maya, Mexico. Mr. Chan has been a valued member of the Occidental Hotels & Resorts team for the past 11 years, previously managing a variety of esteemed properties throughout Mexico.
A seasoned hospitality professional, Mr. Chan worked with The Royal Resorts Group for ten years before joining Occidental Hotels & Resorts in 2002. During his time with the brand, he has served as the Executive Assistant Manager for Occidental Grand Xcaret and was most recently overseeing Occidental Allegro Playacar as the property’s General Manager.
“Throughout his tenure at Occidental, Lorenzo has been selflessly dedicated to achieving complete satisfaction for our guests, delivering a ‘Perfect Day’, which has in turn supported the brand’s demanding business objectives,” remarked Jaime Buxó, Managing Director Occidental Hotels & Resorts. Commending Chan for his leadership, Mr. Buxó went on to say “I am confident Lorenzo will continue to exceed the expectations of our valued clientele, as our loyal guests return time and time again to live the Royal Hideaway experience.”
Royal Hideaway Playacar is a proud member of the prestigious Leading Hotels of the World and is consistently ranked among the top resorts in Mexico due in large part to its commitment to excellent service and its best in class luxury amenities.
About Royal Hideaway Playacar
Royal Hideaway Playacar, situated on 13 lush acres on one of the Yucatan Peninsula's most stunning stretches of beachfront and just 45 minutes from the Cancun International Airport, effortlessly blends world-class service with impeccable style. It is the first adults-only, all-inclusive resort to receive membership
in The Leading Hotels of the World and recognition on Condé Nast Traveler's 2010 Gold List, enjoying extensive accolades from industry leaders. Accommodations are in two-story colonial Mexican-style villas, each with a private concierge, housing 200 guestrooms including six duplex suites, 184 Luxury rooms, six Duplex Junior Suites, and two Presidential Suites with private Jacuzzis. All rooms provide a Zen-like ambiance with dark rich wood furniture, light floors, marble baths and tropical touches. Furnished terraces and balconies blend the outdoor with the indoor. The resort's all-inclusive plan includes a fitness center, basketball, bocce ball, horseshoes, tennis (two lit courts), SCUBA lessons, bicycles, kayaking, boogie boarding, windsurfing and aqua aerobics in the cascading infinity pool which overlooks the beach. Royal Hideaway Playacar also features a number of diverse dining options including the AAA 4 Diamond Award winning restaurant Azia and the elegant Chefs Table Experience which includes a 12-course tasting menu expertly paired with a selection of the resort’s finest wines.
About Occidental Hotels & Resorts
Throughout its 30 year history Occidental Hotels & Resorts has established itself as a key player in the vacation industry, both on the hotel as well as on the timeshare level, primarily in the Caribbean region through the implementation and development of its own unique style based on service excellence, and defined by the “Occidental Experience.”
Today, Occidental Hotels & Resorts manages over 6,700 rooms in 19 hotels across 8 countries: Aruba, Colombia, Costa Rica, Cuba, Dominican Republic, Spain, Haiti and Mexico with more than 4,300 employees delivering service to more than 600,000 guests annually, and a Vacation Club with more than 23,000 members.
In May 2013, Occidental Hotels & Resorts concluded a significant long-term debt refinance agreement. As such the company has initiated a significant capital improvement investment plan in its hotels and resorts with the objective to enhance its product offering and increase differentiation among its four brands – Royal Hideaway, Occidental Grand, Allegro Resorts and Occidental City Hotels – to the satisfaction of its guests.