The hotel spa, a place of complete relaxation and pampering for guests, is now less stressful for its staff as well, thanks to a new integration between hospitality technology pioneer Intelity's ICE platform and Book4Time, the industry leader of cloud-based enterprise spa software.
The integration of Intelity’s ICE enterprise platform and Book4Time’s web-based spa management system means that guests are directly connected to the hotel’s spa reservation process.
Using Intelity's ICE, guests can review a menu of spa services and schedule an appointment. If the desired time is not open in the Book4Time system, the guest is presented with alternative options and can choose another time that fits their schedule. Once the guest confirms a reservation time, it is marked on the spa's electronic schedule in the Book4Time system.
What once was a manual, time-consuming process for spa staff becomes something that is completed instantly and flawlessly through this integration. And the guest never has to pick up the telephone.
Intelity President and CEO David Adelson said, "Intelity and Book4Time are pleased to offer this as a way to add a polishing touch to the guest experience. Other than the added convenience for guests, this integration cuts cost in time for hotel staff, limits room for human error and collects a history of guest spa requests electronically. It's an example of the ability of our technology to streamline hotel processes."
Roger Sholanki, CEO of Book4Time, also expressed enthusiasm for the potential benefits of the integration. "As we look to expand our presence in international markets, we look for ways to bring added benefit to our clients. Integration with Intelity's powerful technology will enable our clients to offer consumers a seamless booking experience directly from the luxury of their room."
Intelity recently announced that it now offers 35 integrations and 35 guest services with ICE, the highest available of either from any guest service platform in the world.
"We look to develop additional integrations in the future as we respond to the needs of our growing list of clients," Adelson said. "Our willingness to consistently accommodate and innovate is something that distinguishes our enterprise platform from any other and helps us maintain a leading edge."
For more information on Intelity, visit www.intelitycorp.com.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with 35 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE "the digital edge" for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet; smartphone and tablet; TV; laptop; or touch screen. The ICE platform has been recognized industry wide, earning Intelity the industry's "Most Innovative Hospitality Technology" award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity's hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).
Book4Time, headquartered in Richmond Hill, Ontario is the world's leading cloud-based enterprise spa software platform. Working with the largest hotel and luxury wellness brands in over 30 countries, Book4Time's bespoke service is tailored to each client's unique business requirements. Processing nearly one billion in annual transactions reaching over twenty million consumers, Book4Time continues to lead the industry as the world's first web-based SaaS enterprise spa solution. Major enterprise hotel accounts include, Steiner Leisure, Hyatt Hotels & Resorts, Four Seasons and Starwood Hotels & Resorts. www.book4time.com.