Falkensteiner Hotels & Residences has been expanding rapidly during the last years and has further plans for growth in 2013 and beyond. Choosing the right global distribution partner is critical to their growth plans, so they have selected Trust International as their strategic partner for all distribution related services for their 32 current hotel properties. Falkensteiner expects to add five properties in Austria, Croatia, Italy and Germany by yearend 2014.
“As we grow, we had to find the right distribution solution to support this development, making sure that we have a one-stop solution in place to streamline all channels,” said Otmar Michaeler, CEO, Falkensteiner Michaeler Tourism Group. “Trust International’s technology and services are enabling and helping foster our growth. Trust has a proven track record of delivering scalable systems that are cost-efficient and drive revenue growth for hotels. We are looking forward to see the first positive results of our partnership within the next weeks.”
Trust’s service scenario includes the interfaces with the OTAs, the GDSs and the integration of the Protel Property Management System (PMS) used by Falkensteiner Hotels & Residences. Together with the professional data management in yourVoyager, the interface to their own voucher system and the financial services via Trust|Com, Trust’s fully integrated travel agency commission handling service, Falkensteiner Hotels & Residences are able to touch customers in all points of the globe.
Trust's user-friendly and easy-to-navigate Trust|GuestBooker IBE provides direct, real-time access to the properties’ descriptive content, pictures, rates and availability. A high degree of customization makes it possible to seamlessly integrate the IBE with Falkensteiner’s websites for a cost-effective, low-maintenance solution that drives traffic and converts lookers to bookers.
“From seamless implementation, training, and key account management to ongoing system consulting, we provide the technology and the people, allowing Falkensteiner Hotels to concentrate on growing their business and providing the flawless customer experiences for which they are known,” stated Richard Wiegmann, Managing Director, Trust International. “Trust is always at the forefront of providing new cost-effective booking channels that help hotels retain more booking revenue by connecting with their customers wherever they are.”
About Falkensteiner Hotels
The Falkensteiner Hotels & Residences are part of a family-run hotel group and offer premium holidays. The group has family hotels, wellness hotels and city hotels in South Tyrol, Austria, Croatia, Czech Republic, Slovakia and Serbia. The Family Hotels in South Tyrol, Austria and Croatia are perfect for family holidays offering a wide range of equipment and supplies for babies and children, professional childcare and an array of leisure activities. In Austria, Croatia, the Czech Republic and South Tyrol, the Group’s wellness hotels offer relaxation and recuperation with the unique Acquapura SPA wellness concept with special treatments, exhilarating architecture and refreshing Alpine-Adriatic cuisine. Falkensteiner City Hotels in Vienna, Prague, Bratislava and Belgrade are the perfect place to stay for a city holiday. They offer optimal locations in the city centre, top features and a generous breakfast. The city hotels are also excellently equipped for meetings and seminars.
About Trust International Hotel Reservation Services GmbH
Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and CRO software, connectivity to all GDS and OTA channels, Internet booking engines and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services. Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.
Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in systems and delivery of superior customer value.