The Westin Harbour Castle couples world-class service with high-end guest computers from Eleven, to deliver a perfect balance of service standards and evolving technologies.
With over 70,000 square feet of event space and located in the Toronto waterfront and business hub, The Westin Harbour Castle is host to high business traveler traffic. Before adopting ElevenBC for their business center, The Westin Harbour Castle manually charged guests for computer use and printing; the lack of automation led to lost revenue and inefficiencies. In 2011 The Westin Harbour Castle team knew they needed to move to a fully automated guest computing solution; they chose Eleven because of the Mac solution and the integrated bill-to-room capability.
“Eleven is extremely easy to work with. They offer a full-featured desktop experience on the sleek iMac solution to fit our tech-savvy clientele,” remarked Jane Eastmure, Director of Sales and Marketing at Westin Harbour Castle. “It’s extremely convenient for us to have bill-to-room as well as direct charge abilities, especially because many users are here for conferences but are not hotel guests.”
As The Westin Harbour Castle undergoes renovation their partnership with Eleven will continue to grow. The renovation will include moving the guest computers to the lobby, creating a tech haven where guests can access email while renewing with food or a glass of wine. The Westin Harbor Castle is out to capture a new market of on-the-go travelers by coupling access to technology with a revitalizing atmosphere.
In an environment of constant change, The Westin Harbour Castle manages to innovate without losing sight of their gold standard of service. “With such a large amount of meeting space, they know that several attendees will be local and may not always be staying in their hotel,” comments Dan Meub, Eleven’s CEO. “To create revenue opportunities, they continue to adapt their guest computers and business center to reflect the needs of their guests. That’s what makes them one of our top performing customers.”
