This is the highest number of integrations or services available from any company in the world.
David Adelson, Intelity CEO and president, said the company looks to continuously add new integrations to make ICE more accessible to a greater number of hotels. "Our team is constantly looking for ways to improve our product and develop additional features to make our technology as user friendly and simple to use as possible. We truly do prioritize convenience, for not only a hotel's guests, but its staff as well."
Intelity now boasts integrations with seven property management systems, six point-of-sale systems, three spa management systems and three room control systems, among others. The newest integration to be developed was with Cenium.
These enable the ICE software to seamlessly incorporate into the hotel's overall framework. Guests are able to view all available guest services. From scheduling a wake-up call or reservation at the spa to ordering in-room dining, each service is accessible with the mere touch of a finger. However, unlike with most other guest service software, requests are delivered instantly to the appropriate staff.
"This achievement is just one of many to come in what we expect to be a landmark year for Intelity," said Adelson. "Not only are we the leading provider of guest service software to hotels, we're also defining an entirely new era for the hospitality industry, one in which technological innovation and guest service are intertwined."
Intelity now offers the following integrations: (PMS) Cenium, Epitome, Focus, Galaxy Hotel Systems, Micros-Opera, OnQ, Protel; (POS) Agilysis InfoGenesis, HSI, Micros 3700, Micros 9700, Micros Symphony, Radiant Aloha; (Ticket) Guestware, Hotel Expert, Jaybee SmartButler, Mtech HotSOS, Royal Service; (TV) Enseo, GuestTek, iBahn, Pure HD, Samsung Hospitality; (Printer) AirPrint (iOS), PrinterOn; (Room Controls) AMX, INNCOM, Proprietary Systems; (Spa) Book4Time, ResortSuite, SpaSoft; (Loyalty Program) HiltonHonors; and other additional systems, including Epicure, NEC Telephony, and OpenWays.
Available guest services include: in-room dining, hotel restaurants, pre-arrival requests, comment card, concierge requests, housekeeping requests, turn down, engineering, weather inquiries, date and time, wake-up call, direct messaging, news, golf reservations, spa reservations, rewards program, hotel information, local area information, maps and directions, hotel gift shop, airline information, airline check-in, airline boarding pass printing, taxi service, limo service, hotel daily event schedule, valet, video, music, advertising, Internet access, social media access, room controls, door opening, and express check out.
For more information on Intelity, visit www.intelitycorp.com.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 30 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE "the digital edge" for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet; smartphone and tablet; TV; laptop; or touch screen. The ICE platform has been recognized industry wide, earning Intelity the industry's "Most Innovative Hospitality Technology" award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity's hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).
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