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Iris Launches New Digital Concierge

Friday, January 04, 2013
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London, United Kingdom - iRiS Software Systems, the leading guest services application provider, has launched the latest offering in their line-up of cutting-edge hospitality applications. The new iRiS Lobby app is designed to deliver information about the hotel and the surrounding area, including current weather forecasts, transportation schedules and latest hotel offers.

Displayed on both the iPad and larger format touch-screens, iRiS Lobby is intended to serve all the same functions as a hotel’s concierge and can be strategically placed to entice the guest to take a look where they may not have engaged a concierge normally. Through touch-screen technology, guests can learn more about the hotel’s services and facilities, local attractions, tours, restaurants and nightlife, all of which appear invitingly through attractive visuals. Carefully positioned on stands in the lobby of the hotel, the application also provides customers with the option to print important documents, directions to recommended restaurants as well as their airline boarding passes.

This interactive digital concierge supports multiple languages and enables guests to access information around the clock. An email sharing function allows guests to send specific information, URLs or PDFs directly from the app to their email address for future reference. The fully bespoke app is designed according to hotel brand guidelines, maintaining the property’s individual look and feel and does not require integration into the hotel’s property management system. iRiS Lobby can also serve as a powerful marketing tool by allowing the hotel to promote specific events or facilities. Adding content is quick and easy through iRiS Manager, the simple to use yet sophisticated Content Management System.

“We are constantly seeking to push communication boundaries and have been asked by many hotels we work with to develop this for them. We see this as a vital part of our offering for hotels, enabling them to keep guests advised of all the services and facilities they offer, any special offers and events that may be taking place, while also making them feel at ease.” commented Jason Jefferys, CEO of iRiS Software Systems.

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