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Conrad Hotels & Resorts Launches Conrad Concierge, New Level of Personalized Service for Today's Luxury Traveler

Tuesday, November 27, 2012
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Conrad Hotels & Resorts knows today's luxury traveler has come to expect more than simply great service – they expect offerings customized to meet their needs. Additionally, consumers are using technology more than ever before. A survey released by Conrad shows nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. With these insights in mind, Conrad today announces its next leap in intuitive, personalized service to accommodate the luxury traveler: Conrad Concierge. The first service-enabled technology to be completely integrated with hotel management systems across a brand's portfolio, Conrad Concierge invites travelers to customize their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.

Personal Luxury at Your Fingertips
With Conrad Concierge, guests now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad locations worldwide to experience the smart luxury service that Conrad provides, with every guest's stay as unique and individualized as they are. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand's promise of the Luxury of Being Yourself.

"Conrad guests represent a new generation of global travelers for whom life, business and pleasure seamlessly interact," said John Vanderslice, global head of luxury and lifestyle brands at Hilton Worldwide. "Conrad Concierge allows for this interaction by putting the control in the hands of our guests. Whether it's scheduling a wake-up call while you're at a business dinner or booking a relaxing spa treatment, this new app offering allows for a seamless and intuitive experience.

Smart Luxury at the Push of a Button
In a national survey of U.S. consumers, Conrad found that 77 percent of travelers value service when selecting a hotel. Moreover, nearly 70 percent of U.S. travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.

"When it comes to hotels, younger, more affluent travelers don't necessarily want to interact with the concierge," said global travel expert and bestselling author, Claire Newell. "Conrad Hotels & Resorts understands the importance of meeting the needs of today's smart luxury traveler, and Conrad Concierge helps by putting the entire hotel experience in the hands of their guests via the technology they are using most often."

With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple® and Android™ operating systems, so guests can access this personalized luxury via tablet or smartphone.

Visit www.conradhotels.com/conradconcierge to download Conrad Concierge to any Apple or Android mobile device. To learn more about Conrad Hotels & Resorts visit www.conradhotels.com.

Survey Methodology
Edelman Berland conducted a ten-minute online survey among a U.S. representative sample of n=1,000 Americans ages 18+. The margin of error for this sample is +/- 3.1% at the 95% confidence level. The online survey was fielded between November 12 – November 14, 2012.

About Conrad Hotels & Resorts
CONRAD® HOTELS & RESORTS is Hilton Worldwide's global luxury brand and the choice for today's modern, sophisticated traveler. By focusing on the individual, Conrad offers guests genuine and personalized experience and a world of style, service and connection. Each Conrad is a dynamic reflection of its city and culture, as well as a showcase for striking design and distinct surroundings. Across five continents, in the world's gateway cities and most sought-after resort destinations, Conrad invites each guest to enjoy The Luxury Of Being Yourself®. For information on Conrad, please visit www.conradhotels.com. Conrad Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands.

About Hilton Worldwide
Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,900 hotels and timeshare properties, with 640,000 rooms in 90 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide and www.linkedin.com/company/hilton-worldwide.

About Intelity
Intelity, headquartered in Orlando, Florida, is the creator of the world's first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 30 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE "the digital edge" for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet; smartphone and tablet; TV ; laptop; or touch screen. The ICE platform has been recognized industry wide, earning Intelity the industry's "Most Innovative Hospitality Technology" award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity's hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).

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