The Peninsula Hotels, Asia's oldest hotel brand, and Intelity, creator of the leading hotel guest management solution, announced a marked advance in guestroom service technology. The new system successfully combines many hotel technologies into a simpler, faster and more direct guest service on guestroom touch screen tablets.
"Peninsula and Intelity have long been known for cutting-edge guest service technology," said David Adelson, Intelity President and CEO. "Think of this as a refined progression of in-room hotel guest service."
"Intelity has developed Peninsula's comprehensive and integrated guest service technology," said Shane Izaks, General Manager, Information Technology for The Hong Kong and Shanghai Hotels, Limited, parent company of the Peninsula Hotels. "Our guests will be served by one of the very best systems in the world."
The blended solution presents hotel services on guestroom touch panels, allowing guests to peruse hotel services, speak to hotel staff and make requests without delay and without using the telephone.
In addition to services previously available, the new system features TV and radio controls and full room controls, as well as instant and live connection to hotel staff members – all from the tablet. Tablets are pre-set in one of five languages – English, French, traditional and simplified Chinese, and Japanese – with more under development, enabling the entire room to be programmed to the guest's preferred language.
The Peninsula Hong Kong is the first Peninsula hotel in the world to serve guests with the new Intelity system developed solely for the Peninsula Hotels.
About The Hong Kong and Shanghai Hotels, Limited (HSH)
Incorporated in 1866 and listed on The Stock Exchange of Hong Kong (00045), HSH is the holding company of a Group which is engaged in the ownership, development and management of prestigious hotel, commercial and residential properties in key locations in Asia, the United States and Europe, as well as the provision of transport, club management and other services. The hotel portfolio of the Group comprises The Peninsula Hotels in Hong Kong, Shanghai, Beijing, New York, Chicago, Beverly Hills, Tokyo, Bangkok, Manila and Paris (opening in 2013). The property portfolio of the Group includes The Repulse Bay Complex, The Peak Tower and The Peak Tramways, St. John's Building, The Landmark in Ho Chi Minh City, Vietnam and the Thai Country Club in Bangkok, Thailand.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 25 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE "the digital edge" for hotels. The customizable interface allows guests to arrange services via an in-room or personal tablet; smartphone; laptop; guestroom TV; or mounted tablet in the hotel lobby. The ICE platform has been recognized industry wide earning Intelity the industry's "Most Innovative Hospitality Technology" award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity's hotel partners are saying on the Intelity website www.intelitycorp.com. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (@Intelity).